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Solved: Web Browsers Denied Internet Access


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TheAge's Avatar
TheAge TheAge is offline
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22-Feb-2014, 04:05 AM #1
Solved: Web Browsers Denied Internet Access
I'm not sure if this is the right place to be posting this, however it is fairly bad and having an answer would be amazing. It is also likely helpful to know that I am on Win7.

Around yesterday afternoon, my Google Chrome began to give me error #138 on any web page I went to. I attempted all of the typical protocol fixes such as making a firewall exception and disabling lots of antivirus software. I uninstalled mbam, McAfee, and Spybot, all of which I was not using. I now have only Norton Internet Security, and I'm not sure if that could be a problem. I then proceeded to try and "wait it out" and use Firefox for a while. I wake up the next morning and it is now giving me a similar error. I don't think this is my router, as the computer 3 feet from me on the same router works like a charm and I am currently posting this from IE. Any help you could possibly provide would be immensely appreciated. :-)

Google Chrome error:
Code:
Google Chrome is having trouble accessing the network. 
 
This may be because your firewall or antivirus software wrongly thinks Google Chromeis an intruder on your computer and is blocking it from connecting to the Internet.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
 
Error code: ERR_NETWORK_ACCESS_DENIED
Firefox error:
Code:
Firefox can't establish a connection to the server at www.google.com.
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
If any more info would be needed, please say so and I'll update (if IE is still intact). Thanks so much in advance.
etaf's Avatar
etaf   (Wayne) etaf is offline
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22-Feb-2014, 04:49 AM #2
how are you connected to the router by cable or wireless

Quote:
I uninstalled mbam, McAfee, and Spybot,
did you also use the removal tools for some of these products

Norton, is this a full paid up version ?

what windows version is on the PC

What other firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

I would suggest
1) you could try safe mode with networking - this does not always work with wireless connections
2) use the removal tools to completely remove the security suite
3) remove norton
4) check no proxy setup

- try safemode with networking (sometimes wireless does not work with safemode )
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works

Mcafee Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time or even a third time - I have found instances where the removal tool needs to be run twice to fully remove all traces of Mcafee from the PC

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

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Norton Removal Tool
I would recommend that you restart the PC and run the removal tool for a second time or even a third time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC

https://www-secure.symantec.com/nort...ersion=current
https://support.norton.com/sp/en/us/...n+Removal+Tool

All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
http://majorgeeks.com/Norton_Removal...NRT_d4749.html


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Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found

http://www.plus.net/support/software.../proxies.shtml

http://www.ehow.com/how_5512742_remo...xy-server.html


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Wayne
Please let us know what the final solution was to any problem posted
TheAge's Avatar
TheAge TheAge is offline
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22-Feb-2014, 05:10 AM #3
It would appear that disabling the proxy server has worked. Thanks a million.
etaf's Avatar
etaf   (Wayne) etaf is offline
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Location: Surrey, UK
22-Feb-2014, 05:13 AM #4
your welcome thanks for letting us know
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