[cplunit]

For some reason my internet disconnects me from things while im playing, its weird. For example, if I'm on aim and i try to IM someone, it doesnt respond. After a while it reconnects and then I can talk to them again. When I stream my videos, it loads only a part of it(varies from time to time, somtimes it loads all the way, most of the time it doesnt), so watching videos an hour long on the internet is just out of the question. When I try to download something big, it stops in the middle of nowhere, then I have to redownload it from the start again.

I'm not sure if its a hardware problem or not. The modem is downstairs in my garage that connects to my router. I have 3 computers, each of them connect to the router, and all of them have the same problem of disconnecting from streaming videos, aim, and not being able to finish most downloads with just one click.

Can someone help with my problem? Thanks

[striker0204]

First of all, welcome to Tech Guy.

Anddd, it sounds like you have a bad case of Poor Router Connectivity. Check and tell me what your signal strength is at. what Percentage.

[etaf]

are these all wireless ???
can you cable a PC up to see if it works OK cabled

do you have a cordless phone?

is the wireless signal encrypted? - if so remove and try again

download an install this software - it will monitor the signal and show true disconnections as a purple line - also shows other wireless signals in area and channels being used - may just need to change channel - 11/6/1 are the one I recommend as there is no overlap

Free software to check signal strength of wireless is netstumbler 0.4.0 available for download from http://www.stumbler.net/

also do an ipconfig /all and ping test - 1) when its working and then 2) post another reply when its not working - see below

make and model of modem and router - also what status are the lights showing when it disconnects

ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

------------------------------------------------
try ping the name and then the IP see below

start
run
cmd

C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


C:\Documents and Settings\wayne>ping google.com

Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=120ms TTL=243
Reply from 64.233.187.99: bytes=32 time=107ms TTL=243
Reply from 64.233.187.99: bytes=32 time=102ms TTL=243
Reply from 64.233.187.99: bytes=32 time=101ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 120ms, Average = 107ms

C:\Documents and Settings\wayne>ping 64.233.187.991
Ping request could not find host 64.233.187.991. Please check the name and try a
gain.

C:\Documents and Settings\wayne>ping 64.233.187.99

Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=116ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=111ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 116ms, Average = 113ms

C:\Documents and Settings\wayne>

[cplunit]

wait, my router isnt wireless though
all the computers are connected to it through a cable

[striker0204]

hmmm maybe check all your cables make sure they are snugNplug. and how long are your ethernet cables? if they are really long it might have sumtin to do with it

[etaf]

you can still do a lot of the stuff i posted here

like router/modem status, supply make and model, ping and ipconfig tests

also do an ipconfig /all and ping test - 1) when its working and then 2) post another reply when its not working - see below

make and model of modem and router - also what status are the lights showing when it disconnects

ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

------------------------------------------------
try ping the name and then the IP see below

start
run
cmd

C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


C:\Documents and Settings\wayne>ping google.com
Quote:

Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=120ms TTL=243
Reply from 64.233.187.99: bytes=32 time=107ms TTL=243
Reply from 64.233.187.99: bytes=32 time=102ms TTL=243
Reply from 64.233.187.99: bytes=32 time=101ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 120ms, Average = 107ms

C:\Documents and Settings\wayne>ping 64.233.187.991
Ping request could not find host 64.233.187.991. Please check the name and try a
gain.


C:\Documents and Settings\wayne>ping 64.233.187.99
Quote:

Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=116ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=111ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 116ms, Average = 113ms

C:\Documents and Settings\wayne>

[striker0204]

im just wondering, did any of that help cplunit?