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Solved: Internet Randomly Cutting Out


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evilsanta's Avatar
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09-Apr-2007, 07:19 PM #1
Solved: Internet Randomly Cutting Out
Hello there, I have comcast high speed internet... but I have noticed that every so often, the internet cuts out for a couple seconds... can be quite annoying.

Ive done some research, and many people had similar problems, and had attributed it to their Motorola modem. But I could not find any fixes for it or anything.

Also, I currently have that, then I have a linksys wrt54g wireless router, then it goes to my computers.

Any advice would be appreciated!
JohnWill's Avatar
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09-Apr-2007, 07:57 PM #2
First off, try a direct connection to the modem and see if it exhibits the same issue. Also, is this wired or wireless? If it's wireless, you may also want to try changing channels.
evilsanta's Avatar
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09-Apr-2007, 08:05 PM #3
Hi, thanks for the reply.

Sorry, I forgot to mention that all my computers are wired to the router, wireless is for my Wii/Nintendo DS

Anyways, I am not sure if I will be able to setup a direct connection to test it, as right now my network is in use... but if I get some time I will be sure to try it.
However, in the mean time... what are the possibilities? Anything I can do such as performing a diagnostic?
JohnWill's Avatar
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10-Apr-2007, 09:18 AM #4
Any reasonable diagnosis is going to take the network down, at least for some period of time.
evilsanta's Avatar
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10-Apr-2007, 04:41 PM #5
Alright, I am currently on a direct connection and there seem to be no problems whatsoever. Which means its my router...

I hope its not a hardware issue, could it be in the router settings itself?
JohnWill's Avatar
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10-Apr-2007, 05:12 PM #6
Two things to try.

Reset the router to factory defaults and reconfigure it.

Upgrade the firmware to the latest version.
evilsanta's Avatar
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10-Apr-2007, 05:21 PM #7
Will do, thanks much for your help!
dungeonguard's Avatar
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10-Apr-2007, 06:30 PM #8
I had the same problem with my Linksys WRT54G wireless router. It would sometimes cut out the Internet connection. However, after lots of bad tech support and products, I gave up on Linksys and went to Belkin which works great.

~Simon
evilsanta's Avatar
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10-Apr-2007, 07:32 PM #9
Yeah, unfortunatly that might be what I have to resort to... thankfully JohnWills advice seems to have done the job... however only time will tell.
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11-Apr-2007, 09:27 AM #10
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