[Bethlehem]

Howdy,
I've had no luck tying to connect on the internet with my Dell laptop. when directly connected through an LAN I get nothing to connect. I've got two other laptops at home and they connect no problem, I'm also using a router for all three laptops, but with or without the router the Dell has yet to recognize any internet. Is there some kind of hidden firewall I'm missing? I've spent a few hours on the phone with tech support to try and resolve this can someone help?

[TerryNet]

Has this laptop ever connected successfully?

If it's new, it has a firewall, although not hidden.

Does the ethernet adapter show as "OK" in Device Manager? Is the ethernet connection in Network Connections 'enabled'?

Does the laptop have some kind of "Broadcom Diagnostic" tool (some Dell's do) and, if so, what does that tell you?

[Bethlehem]

Terry...
thank you for your response, No this computer has not been on the internet as of yet, the LAN in enabled and in the device manager the device is working properly, also it has McAfee on it but I see no firewall enabled, although I'm unable to fully remove this program.

In addition in device manager there is a 1394 net adapter that says the device cannot start code 10
and there is an "other device" called PCI Modem the says the drivers for this device are not installed cade 28 do these have anything to do with it?

Yes there is a diagnostics test (Broadcom advanced Control Suite) in which I ran the test of 9 tests 8 passed and one marked On Chip CPU came back with Unsupported test for BCM 440x

[Jedi_Master]

Howdy folks...

Bethlehem...

On the laptop, open a command prompt and type ipconfig /all

Then copy and paste the results back here to this thread...

[Bethlehem]

Jedimaster (love the name)

I don't have the tools to paste from computer to computer, but this is what it looks like:

Windows IP Configuration

host name............................:jimpittman
Primary Dns Suffix................:
node type.............................:Unknown
IP Routing Enabled................:Yes
WINS Proxy Enabled..............:Yes

Ethernet adapter Local Area Connection

Connection-specific DNS Suffix...:
Description...............................:Broadcom 440x 10/100 Integrated Controlled
Physical Address.......................:00-0D-56-38-25-99
Dhcp Enabled............................:Yes
Autoconfiguaration Enabled.........:Yes
Autoconfiguaration Ip Address....:169.254.34.75
Subnet Mask..............................:255.255.0.0
Default Gateway........................:

[Jedi_Master]

Originally Posted by Bethlehem

Autoconfiguaration Ip Address....:169.254.34.75
Subnet Mask..............................:255.255.0.0
Default Gateway........................:

Well...

There be the problem...

If you you are running XP SP2 ( this only works for XP SP2 if running different, post the OS and SP level ), and have tried a different cable, and have confirmed that the nic is working, try opening a command prompt and typing in...

netsh winsock reset catalog

After that completes and you get a prompt type in...

netsh int ip reset reset.log

Reboot the laptop...

[Bethlehem]

when I type in:netsh winsock reset catalog..... I get this:

the following helper DLL cannot be loaded: FWCFG.DLL

[Jedi_Master]

What OS are you running?

If it is XP can you confirm it is at SP2, right click on My computer - Properties, and it should say what SP level you are at...

[TerryNet]

"... it has McAfee on it ..."

McAfee what? If "security suite" it certainly does include a firewall. If the uninstall was unsuccessful that could leave lots of networking problems behind. Check the McAfee web site to see what instructions and/or utilities they have for cleaning up their mess.

[Bethlehem]

my bad its at SP1

[Bethlehem]

Terry
I was finally able to delete the McAfee software.... it was a trial version, none of which was installed... it was in read only so I unchecked it and deleted the rest

[Bethlehem]

Jedi master,
Sorry I just caught that in one of your other posts you even asked for the Service Pack level

[Jedi_Master]

Originally Posted by Bethlehem

my bad its at SP1

Allrighty then...

We'll have to do this the hard way...

***Now this is very important that you do this in this order***

Open Regedit (start - run-regedit), navigate to HKEY_Local_Machine\System\Current Control Set\Services, locate the Winsock key, right click on it and export it out (name it winsockold), then delete it, do the same for the Winsock2 key directly below it (only name it winsock2old)...



Reboot the laptop...

After the reboot you may/may not get an error stating that the Network is not complete, it's ok it's expected...

Right click on My Network Places - Properties - Right click on Local Area Connection - Properties Click on the install button, click to select Protocol - then the Add button, in the next screen click on the Have disk button, in the box type in C:\Windows\inf then choose Internet Protocol[TCP/IP], OK, and OK through the rest of the screens...

Reboot the laptop...

And then open a command prompt type in ipconfig /all and see if you get an IP other than a 169.xxx.xxx..xxx

[Bethlehem]

Jedi master

Sweet! The IP is now starting with 172.16.18.80

[Jedi_Master]

Originally Posted by Bethlehem

Jedi master

Sweet! The IP is now starting with 172.16.18.80

Well...

That's good (I guess, I'd expect a 192.xxx.xxx.xxx, but I don't know what router you have )...

Try and get on the internet...