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moved the modem to another cable jack and got no connection


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nicolenicole's Avatar
nicolenicole nicolenicole is offline
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Join Date: May 2007
07-May-2007, 11:31 PM #1
moved the modem to another cable jack and got no connection
Hello, I need your help.

I moved the cable modem to another outlet in another room today and i got no internet connection. What i was trying to do it was to move the modem and router to the middle of the house for my wireless laptops to get better speed.

do i have to call the internet cable company to activate the other jack or is there something I can do myself.

Thx a lot,
Nicole
bearone2's Avatar
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07-May-2007, 11:40 PM #2
the jack needs to be alive and that depends how the house/apt was wired.

check it with a tv 1st.
nicolenicole's Avatar
nicolenicole nicolenicole is offline
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07-May-2007, 11:52 PM #3
Thx a lot for the quick reply.

Problem is i don't have a small tv that i can hook it up to that jack to test. any other thing i can do? how can that jack be not alive? There is a box in my master bedroom closet, which has so many wires in it, i remember when the tech guy came to install the high speed internet, he went there and did something. Is there soemthing I can do to make that jack alive? Thx

Nicole


Quote:
Originally Posted by bearone2
the jack needs to be alive and that depends how the house/apt was wired.

check it with a tv 1st.
JohnWill's Avatar
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08-May-2007, 10:30 AM #4
Cable modems are very sensitive to the wiring and the splitters, you'll probably have to consider at a minimum replacing the splitters that feed that jack, and more likely running a wire direct from the service entrance off the incoming 2:1 splitter.
TerryNet's Avatar
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08-May-2007, 03:15 PM #5
"... he went there and did something."

He should have connected the cable to your original modem location as close to the ideal (JohnWill's post) as possible. If the cables are labeled you should now connect the cable for your new modem location to where the other one was connected in the closet. If they are not labeled, try to borrow a small TV or check at Radio Shack or somewhere to see if there are any inexpensive coax continuity testers.

This, of course, is assuming that you can't do it right, as John posted.
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