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Solved: "Media Disconnected"


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WonderfulPete's Avatar
WonderfulPete WonderfulPete is offline
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Location: Woodbine, NJ
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23-Jul-2007, 05:30 PM #1
Solved: "Media Disconnected"
I cannot access the wireless router with a laptop. Under network connections there are three incons listed.

Local area Conneciton 2 (network cable unplugged realtek TTL8139/810 Family Fast Eth..)

Wireless Network Connection 3 (Not Connected Broadcom 802.11b/g WLAN)

1394 Connection (Connected 1394 Net Adapter)

After Ipconfig/all get "Media Disconnected" as the media state for both connections 2 & 3.

This just happened after taking the laptop to another location and a setting was changed there I've been told. When it tried to connected to the usual network and an option to changed to "Away/Home or Office" or something similar I guess it was changed to away. Now we're home and I can't find a similar setting to change it back. Thanks for help.
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
23-Jul-2007, 06:47 PM #2
Please supply the following info, exact models of the equipment please.

The name of your ISP and country of residence.
Make/model of the broadband modem. If dial-up, please specify.
Make/model of the router (if any).
Connection type, wired, wireless.
Make/model of network card or wireless adapter.
Make/model of your computer (motherboard if home-built).
Version and patch level of Windows, i.e. XP-Home SP2.


Let's also see this.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Remember: Data you don't have at least two copies of is data you don't care about.
WonderfulPete's Avatar
WonderfulPete WonderfulPete is offline
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Join Date: Aug 2001
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23-Jul-2007, 08:04 PM #3
Isp is Comcast (in USA)

Wireless G Cable Gateway (Wireless Router/Modem)

Netcard is Realtek RTL8139/810x Family Fast Ethernet NIC

Computer is HP Pavillion

WinXP Home 5.1

C:\Documents and Settings\Shannon>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Maeve
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-D4-2E-8B-38

Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
Physical Address. . . . . . . . . : 00-14-A5-AE-57-13

The desktop (Wireless) I'm using now access' the same router/modem with no connection problems. This only just happened since changing the one option whilst away from home.
TerryNet's Avatar
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Join Date: Mar 2005
Location: Ottawa, IL
23-Jul-2007, 09:26 PM #4
"... I can't find a similar setting to change it back."

If I was forced to guess, I'd guess look in your firewall configuration settings. That guess is based on your statement: 'changed to "Away/Home or Office" or something similar I guess it was changed to away.'
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
24-Jul-2007, 07:23 AM #5
Let's try an easy fix first.

TCP/IP stack repair options for use with Windows XP with SP2 & Vista.

For XP, Start, Run, CMD to open a command prompt.

For Vista, Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
WonderfulPete's Avatar
WonderfulPete WonderfulPete is offline
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24-Jul-2007, 10:07 AM #6
I did both the winsock & the tcp/ip - it had no effect.
WonderfulPete's Avatar
WonderfulPete WonderfulPete is offline
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24-Jul-2007, 06:47 PM #7
Problem Solved!

There's a "WLAN" Button at the top center of the keyboard that wasn't switched on. Yep - that simple (and problematic too). Thanks for all the advice anyway.
TerryNet's Avatar
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Moderator with 66,897 posts.
 
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Location: Ottawa, IL
24-Jul-2007, 07:57 PM #8
Had you mentioned not being able to detect any wireless networks our first question would have been about whether the wireless was switched on.

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