Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Solved: Cannot see wireless router


(!)

schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
31-Dec-2007, 04:38 PM #1
Solved: Cannot see wireless router
I have a computer that was connecting with my wireless router but suddenly cannot see it.

It is a MSI 875P neo running a P4 on XP pro with !G memory

The router is a Linksys WRT42G

My other computers see the router just fine and can connect with the Internet with no problem. But when I try to connect this one the detection window is greyed out. I have switched the wireless adapter card to another system and it works just fine there.

In Systems it shows that the adapter is working fine and has the correct driver installed. I have reinstalled it a couple of times just to make sure.

The only error I see under systems is for the "PCI Simple Communications Controller" but that was like that before and never cause any problems.

The computer belongs to a friend who says that a visitor used it last and it would not work after that. I suspect that he fiddled the settings somewhere but can't find it.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
31-Dec-2007, 04:46 PM #2
Let's start with the basics and work from there.


TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.




I'd like to see this after the reboot.

Start, Run, CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
31-Dec-2007, 05:26 PM #3
OK, I did all that and this is what I've got now. It doesn't look too different that what I saw before.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : wat-1buddhaoreg
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Network Bridge (Network Bridge) 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : 02-80-BD-C9-14-1D

Ethernet adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Linksys Wireless-G PCI Network Adapt
er with SpeedBooster
Physical Address. . . . . . . . . : 00-18-F8-2F-06-20

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
ion
Physical Address. . . . . . . . . : 00-0C-76-51-78-D8

C:\>
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
31-Dec-2007, 06:48 PM #4
Just for grins, here's the info on the computer

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Build 2600
OS Manufacturer Microsoft Corporation
System Name WAT-1BUDDHAOREG
System Manufacturer MICRO-STAR INC.
System Model MS-6758
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2636 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2636 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 24/6/2546
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale Thailand
Hardware Abstraction Layer Version = "5.1.2600.0 (xpclient.010817-1148)"
User Name WAT-1BUDDHAOREG\Wat Thai
Time Zone Pacific Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 656.49 MB
Total Virtual Memory 3.40 GB
Available Virtual Memory 2.81 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys
TerryNet's Avatar
Computer Specs
Moderator with 66,010 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
31-Dec-2007, 09:06 PM #5
The wireless adapter works in another PC but does not even detect the router's signal in the problem PC, right? When I saw "Locale Thailand" I got to thinking that maybe the wireless driver that is installed in the problem PC is not the one for the United States (or North America). If, for example, the installed driver is for a region that uses channels 9-13 and the router is using channel 6, the signal would not be seen.

Obviously you can disprove this idea pretty quickly by trying some different channels on the router.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
31-Dec-2007, 09:51 PM #6
That's been set up like that since he got the computer. It is set to Thailand because he uses Thai fonts, currency etc. It has had no effect on detecting the router before, I doubt that it is now. The friend that owns the computer is a Thai Buddhist monk at Wat Buddha Oregon outside Salem. He uses both Thai and English languages. All the other computers at the temple are set up the same but have no problem. A notebook computer that is sitting next to this one detects the wireless network just fine.

It's not just that it can't see the router, it can't even see the wireless adapter. It acts like there's nothing there. In fact, right now, it can't see any of the network cards. wireless or not. That's something that started after I posted the original question.

Last edited by schmuck281; 31-Dec-2007 at 10:50 PM..
TerryNet's Avatar
Computer Specs
Moderator with 66,010 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
01-Jan-2008, 12:07 PM #7
"... it can't even see the wireless adapter."

That's quite different! May I retract my previous post?

Are you saying that Device Manager shows nothing under 'Network Adapters'? Are there any unknown devices? Any warnings about missing drivers?

Check in the BIOS to see if the network adapters are enabled.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
01-Jan-2008, 12:51 PM #8
Disregard that, I went back and looked again. All the network adapters are there. The status on the wireless adapter is "wireless connection unavailable". The Device Manager shows all the network adapters to be present and working.
TerryNet's Avatar
Computer Specs
Moderator with 66,010 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
01-Jan-2008, 01:25 PM #9
Quote:
Originally Posted by schmuck281 View Post
The status on the wireless adapter is "wireless connection unavailable".
In Device Manager? Or where/what says that?

Does the wireless connection show in Network Connections as 'enabled'?
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
01-Jan-2008, 08:00 PM #10
It says that under network connections. The icon for the wireless connection is there and the status is "wireless connection unavailable".

Under device manager the wireless adapter shows enabled.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
04-Jan-2008, 01:03 AM #11
Trying Again
I haven't got any action on this for a couple of days so I'm trying again.

I cannot connect to my wireless network. The wireless PCI card worked when it was swapped to another machine. The correct drivers are installed and the router is working fine with several other computers with the same type setup.

I am attaching screengrabs of my network connection wireless icon, the wireless adapter status and my device manager. Hopefully this will clarify what I'm talking about. I don't seem to have done too good a job before.
Attached Thumbnails
Solved: Cannot see wireless router-netconn.jpg   Solved: Cannot see wireless router-netstatus.jpg   Solved: Cannot see wireless router-devicemgr.jpg  
Rabbity's Avatar
Rabbity Rabbity is offline
Member with 91 posts.
 
Join Date: Sep 2007
Location: Australia
Experience: MCDST
04-Jan-2008, 02:21 AM #12
does the computer pick up any wireless connections?
you could try to setup a new wireless connection and re enter the ssid and wep or wpa key.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
04-Jan-2008, 02:33 AM #13
No, it doesn't pick up any wireless connection. It doesn't at the temple and it doesn't since I took it home with me. I removed all the security to make sure that it wasn't causing the problem. As I said, the other computers detect the wireless network just fine.
Attached Thumbnails
Solved: Cannot see wireless router-detectwireless.jpg   Solved: Cannot see wireless router-networkconn.jpg  

Last edited by schmuck281; 04-Jan-2008 at 02:43 AM..
Rabbity's Avatar
Rabbity Rabbity is offline
Member with 91 posts.
 
Join Date: Sep 2007
Location: Australia
Experience: MCDST
04-Jan-2008, 02:39 AM #14
go to control pannel, click on administrative tools, click on services, scroll down to the 3rd last service, it should be wireless zero, right click and select START.
schmuck281's Avatar
schmuck281 schmuck281 is offline
Member with 77 posts.
THREAD STARTER
 
Join Date: Jun 2003
Location: Oregon
04-Jan-2008, 02:47 AM #15
Resolved
That did it!

That SOB did fiddle it.

Thank you very much. I had looked at the services but not knowing much about them, hesitated to fiddle with them.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑