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Browsers don't work


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gaslight467's Avatar
gaslight467 gaslight467 is offline
Junior Member with 3 posts.
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Join Date: Feb 2008
12-Feb-2008, 03:57 AM #1
Browsers don't work
Hi. I'm actually having the same problem with my laptop. I've got two laptops and a desktop hooked up to wireless DSL through a 2wire router. One of the laptops and the desktop work fine, but the other laptop has the aforementioned problem with the web browsers. I tried Firefox and IE: firefox doesn't display anything, ie has a page that says it can't display anything.

I've run antivirus and antispyware software. The local network between the computers is still working fine, and there's still plenty of packet traffic on the affected laptop. So I'm confused, obviously...

Anyway, any help would be much appreciated. Here are those tests you asked for from the first poster:

1:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=43ms TTL=55
Reply from 216.109.112.135: bytes=32 time=39ms TTL=55
Reply from 216.109.112.135: bytes=32 time=39ms TTL=56
Reply from 216.109.112.135: bytes=32 time=38ms TTL=56

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 43ms, Average = 39ms

C:\Documents and Settings\Owner>ping yahoo.com

Pinging yahoo.com [216.109.112.135] with 32 bytes of data:

Reply from 216.109.112.135: bytes=32 time=38ms TTL=56
Reply from 216.109.112.135: bytes=32 time=38ms TTL=56
Reply from 216.109.112.135: bytes=32 time=41ms TTL=56
Reply from 216.109.112.135: bytes=32 time=38ms TTL=56

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 41ms, Average = 38ms

C:\Documents and Settings\Owner>


2:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : toshiba-user
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-13-CE-5B-0A-55
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.111
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Tuesday, February 12, 2008 1:23:47 A
M
Lease Expires . . . . . . . . . . : Wednesday, February 13, 2008 1:23:47
AM

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
ernet Controller
Physical Address. . . . . . . . . : 00-A0-D1-25-E6-A1

C:\Documents and Settings\Owner>

Thanks!
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
12-Feb-2008, 09:31 AM #2
Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
12-Feb-2008, 09:33 AM #3
You appear to have a good connection to the Internet, so this isn't a connectivity issue. Do any applications manage connections? Can you update your AV signatures on the Internet, for instance?

Have you connected using a wired connection to see if that works? If not, give that a try.


Finally, this could be WINSOCK corruption, please do the following procedure and test it again.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reboot the machine.
gaslight467's Avatar
gaslight467 gaslight467 is offline
Junior Member with 3 posts.
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Join Date: Feb 2008
14-Feb-2008, 05:36 AM #4
Repairing the TCP/IP stack fixed the problem. Thanks a lot!
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
14-Feb-2008, 09:13 AM #5
You're welcome.

You can mark your own threads solved using the thread tools at the top of the page in the upper right corner.
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