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Wizard Cannot find your network hardware.


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TheStreak30's Avatar
TheStreak30 TheStreak30 is offline
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23-Feb-2008, 03:22 PM #1
Wizard Cannot find your network hardware.
Dell
Windows Xp

So 2 days ago, i was having a problem with my computer, i would log in, and once my desktop came up, it would show for about 10 seconds, and then my icons and taskbar would dissapear. So i called dell, and they told me that most likely some spyware had leaked through and the best solution would be to reboot xp and start from scratch. So i go to do that and when the installation finished, i suddenly have no internet connection. I use a linksys router, and my laptop is connected to the router and gets a connection just fine.

So im guessing my problem is that when i go on my pc and go to the network connections screen, its empty. Wehn i try to set one up, i get the "Wizzard cannot find your network hardware" which is strange because before i re-installed, i had a working internet connection. If you have any tips, that doesnt require me talking to the useless folks at "dell-on-call" please help.

Be slow with me lol, im a beginner, i kno some basics, but if u tell me to do some crazy stuff, i will probably get lost =). So step by step please if u can help.

thanks
lee
TerryNet's Avatar
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23-Feb-2008, 04:12 PM #2
Check in Device Manager; you'll almost definitely find that some devices are missing drivers. Install all your chipset drivers, and then any others you need, from your Drivers CD or from Dell's web site.
TheStreak30's Avatar
TheStreak30 TheStreak30 is offline
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23-Feb-2008, 04:17 PM #3
well i can't do from the website because i cant get online. and i installed my dell dimension and xps resource cd, but that didnt help.
TerryNet's Avatar
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23-Feb-2008, 05:21 PM #4
"well i can't do from the website because i cant get online"

You seem to be online enough to post here. Use removable media to copy the needed files to the "sick" machine.
Dezaras's Avatar
Dezaras Dezaras is offline
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24-Feb-2008, 05:31 AM #5
just a curious question, did dell give you a third cd labeled "drivers and utilities"
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