[reegs73]

I am trying to help my sister set up her wireless router but there is not wireless network icon. I went to device manager to check the situ and it was empty.

Any ideas?? She has an Acer laptop

[TerryNet]

Best to use an ethernet connection to configure a router.

[adventflux]

Yeah, a hardwired connection is best for setting up a router. But just to make sure, have you reformatted it lately? Maybe you forgot to install a driver or something. And when you say the icon isn't there, do you mean not even in "Network Connections" or just the taskbar?

[JohnWill]

Hold the Windows key and press R, then type devmgmt.msc

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?




Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[reegs73]

There is no icon in either the network connections or the taskbar...

[reegs73]

Originally Posted by JohnWill

Hold the Windows key and press R, then type devmgmt.msc

Under Network adapters, please tell me all the devices listed.
Are there any devices under Network adapters that have a red x displayed?
Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?




Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

There are no items in the device manager and the ipconfig is as follows:

C:\Documents and Settings\Acer>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-j8huoxixku
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3B Mi
ni PCI Adapter
Physical Address. . . . . . . . . : 00-04-23-6E-74-29

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-02-3F-BB-1B-03

Hope you can help! Thanx

[JohnWill]

What do you mean, there were no devices in Device Manager? How about a screen shot?

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.

[TerryNet]

For the problem of nothing in Network Connections, see if the Network Connections service is Started. (Control Panel - Administrative Tools - Services)

Please respond to John's Device Manager questions (posts #4 and 7).

Do you have an ethernet cable connected between the problem PC and the router? Do the ethernet LEDs light on both the PC and the router?