Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Wireless association fails


(!)

brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 11:22 AM #1
Exclamation Wireless association fails
I just got a new laptop with Windows Vista Home Premium (64-bit) and Intel PRO/Wireless 3945ABG. My problem is that whenever I try to connect to a wireless router/access point I get this message, "Wireless association has failed because Windows did not receive any response from the wireless router or access point." I have tried several different networks and always get the same message. I updated the Intel PRO/Wireless drivers and Windows. I also uninstalled the drivers completely and then reinstalled them because I read that this worked for someone. I tried everything I can think of please help!!
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 12:24 PM #2
Also I don't know if this helps but I can get online if I connect directly to my modem but if I plug into my router it doesn't detect the internet it sees it as an "unidentified network."
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
28-Jun-2008, 04:15 PM #3
Quote:
I plug into my router it doesn't detect the internet
Does "plug into" mean connect by ethernet?

Do you have the latest wireless and ethernet drivers from your PC manufacturer's web site?

Please try to connect via ethernet and wireless to your router and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 05:00 PM #4
Yes, when I said "plug into" I meant I connected my ethernet to my router. I have the latest drivers from Intel's website but I haven't tried the ones from the manufacturer's, besides the ones it shipped with but I will try those now. This is what ipconfig gave me when I was connected to my router as well as having my wireless attempt to make a connection:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brad>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Brad-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-18-4C-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigab
it Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-19-DB-F1-3E-52
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3c21:e05e:9c6a:4cc2%10(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.76.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{70A1789B-6823-411F-86FA-3924CF3C7
0BA}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{428F454C-37C0-4CF9-AC3D-B4A202F66
ADD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Kirok's Avatar
Kirok Kirok is offline
Senior Member with 223 posts.
 
Join Date: Apr 2006
Location: Highlands, Scotland, UK
Experience: Sysadmin
28-Jun-2008, 05:05 PM #5
Ah those are APIPA addresses. try ipconfig /release [enter} and then ipconfig /renew [enter]

Also lots of routers now come with WEP turned on out of the box, check the manual and site of the router, the key is usually the serial number or something like it.

Finally are you running an security suite, antivirus, firewall? Most routers are configured with DHCP on by default so I doubt thats the problem.
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 05:19 PM #6
I tried ipconfig /release and got the response, "The requested operation requires elevation." I tried ipconfig /renew and got, "No operation can be performed on Wireless Network Connection while it has its media disconnected." I don't know what that means but my wireless is turned on.

My router's WEP is off, the network is not secure and I have tried different routers as well so I don't think its the problem. Its DHCP is enabled as well.

Norton is running but I turned off the firewall because I didn't want it to get in the way while I'm working on it.
Kirok's Avatar
Kirok Kirok is offline
Senior Member with 223 posts.
 
Join Date: Apr 2006
Location: Highlands, Scotland, UK
Experience: Sysadmin
28-Jun-2008, 05:24 PM #7
Damn Vista, okay right click the Vista Command Prompt icon in accessories and select Run as Administrator.

Then try again, failing that turning off the router or unplugging the ethernet cable should have similar results.
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
28-Jun-2008, 05:30 PM #8
You did not confirm that you have the latest wireless and ethernet drivers from your PC manufacturer's web site. Incorrect drivers is, I think, the 2nd most likely cause of this problem.

By far the most likely cause is a 3rd party firewall (Norton is very good at this) blocking. Often they have to be completely and cleanly uninstalled (Norton Removal tool is very good) or properly configured for the desired access. Sometimes 'turn off' or 'disable' will suffice.

There are a few routers that just won't work with Vista. But that's usually just with wireless and I wouldn't start looking into that issue until clearing the above two.
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 05:30 PM #9
Alright that allowed me to do ipconfig /release but ipconfig /renew still gave me the same message. I checked to see if /release fixed anything and I still get the same message from my wireless.
Kirok's Avatar
Kirok Kirok is offline
Senior Member with 223 posts.
 
Join Date: Apr 2006
Location: Highlands, Scotland, UK
Experience: Sysadmin
28-Jun-2008, 05:37 PM #10
Yeah I wasn't trying for the wireless right now, was trying to fix your cable connection so you could take a look at the routers management interface, try to see if it would connect to an open network or with different settings.

If you don't want to uninstall the security software (in my experience a lot continue to interfere even when disabled) the only way to rule it out is safe mode with networking.
epsonone's Avatar
epsonone epsonone is offline
Computer Specs
Member with 69 posts.
 
Join Date: Jun 2008
Experience: Intermediate
28-Jun-2008, 05:37 PM #11
Long shot but if you take out your network adapter or your network card... wait...then re-install it ,then go to Control panel /administrative tools / services then scroll down to wireless zero reconfiguration ..press start.........it can do no harm ...hope it helps
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 05:47 PM #12
I got the driver from the manufacturer's web site and they caused it to not even be able to detect any networks at all. I then reinstalled the updated driver from Intel and completely removed Norton. Restarted, and got the same wireless association failed message as I did before.
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
28-Jun-2008, 09:27 PM #13
Did you use the Norton Removal tool?

I had been concentrating on things likely to make both connections fail. Two other possibilities for the ethernet failing are a bad router LAN port or a bad cable.
brad999's Avatar
brad999 brad999 is offline
Junior Member with 8 posts.
THREAD STARTER
 
Join Date: Jun 2008
Experience: Advanced
28-Jun-2008, 09:54 PM #14
I used the Norton uninstall program. Its not really that the connection for the ethernet "failed" it just doesn't see it as a connection to the internet, only a network. I can use the ethernet to get online if I connect it directly to my modem. Which would leave you to believe that its the router. Its not the LAN port for sure because I used the same one I use for another computer and it works just fine. It maybe the router isn't compatible with Vista but I have tried different wireless routers and none of them have work for my laptop either...
TerryNet's Avatar
Computer Specs
Moderator with 64,016 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
28-Jun-2008, 10:12 PM #15
I meant that the ethernet connection failed. The fact that the connection was assigned an Auto Configuration address (169.254.x.y) means no Dhcp server responded. Since you are expecting the router's Dhcp server to respond, there is a failure of communication.

Your laptop's ethernet is gigabit. Gigabit uses all 8 wires in an ethernet cable, while 10/100 Mbps ethernet uses 4. The point being that it is possible for a cable to work fine with most connections but not with a gigabit adapter.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
wireless association fail

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑