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Net connection "dies out" after 15min


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GB452's Avatar
Computer Specs
Junior Member with 7 posts.
 
Join Date: Jun 2008
Experience: Intermediate
30-Jun-2008, 12:43 PM #1
Question Net connection "dies out" after 15min
So I recently had some troubles, which appeared to be fixed before.

However now have a new issue... I've been using the net on the XPS for a good portion of the day, and during the evening hours I noticed that while I was listed as connected, I wasn't able to load any pages. Disconnecting and reconnecting after powering off the modem didn't solve the problem, however a restart did. But then it would seem to last about 5-15min and then the same problem would occur. I'm not sure if this is something involving Vista, my connection, or the phone jack I have in this room (a different one then I used on my old Dell). Is there some way to determine what is causing this and how to fix it?
mf-tech's Avatar
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Join Date: Jun 2006
Location: New Orleans
Experience: Advanced
30-Jun-2008, 05:25 PM #2
When does the connection drop? When you are surfing the Internet or when the computer has been idle? Dell by default sets the network interface card (NIC) to allow the computer to power down the card when not in use. This could be causing the connection with your router or modem to drop. Rebooting the computer put the card back in the 'ready' state.

Right click on your 'My Computer' Icon, choose manage from the side menu. Once the config window opens, click on Device Manager in the left pane. In the right pane, look for Network Adapters and click the "+" symbol next to it to expand it. Double click your network card, then go to the 'Power Management' tab. Check to see if it set to power off the device when not in use or something to that effect. If you have multiple choices, try unchecking them to see if it resolves your issue.

Hope this helps!
GB452's Avatar
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Junior Member with 7 posts.
 
Join Date: Jun 2008
Experience: Intermediate
30-Jun-2008, 10:51 PM #3
It happens while browsing, even did it while downloading a file. I've located another phone jack, so I'm trying that one out (it was a bit closer then the previous one, and I didn't feel like lugging this thing back and forth in the heat today, hah).

So far so good (been about 30min)... though I've disabled the power off option for the NIC, just in case.
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