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Messenger and updates problem


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wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
02-Jul-2008, 07:37 AM #1
Messenger and updates problem
Hi there im new to the site i wonder if anyone can help me.
I can currently access the internet but it wont allow me to download automatic updates, also msn and other messengers refuse to work. I trouble shooted them and they say that my default gateway is offline.
I consulted a few friends and they suggested that i run a virus and spyware scan which came up clear. My firewall has been set up to recieve these updates and to run microsoft but still no joy. I even tried running it without the firewall and that didnt work either.
Someone else suggested i run the winsock program and that didnt work. Ive also run lsp and that came back fine and ive also reset the winsock settings.
Im currently using a usb modem adsl. Ive run a ipconfig to bring up the details so if you can help you can see whats what with it. Ive also tried to ping the ips and none of them bring anything back i just get a message of transmit error code 5 message.
http://img115.imageshack.us/img115/9089/ipjz9.jpg

Thankyou for your time and help
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
02-Jul-2008, 09:10 AM #2
Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Microsoft MVP - User Desktop Experience

If you think experts are expensive, wait until you see what amateurs cost you!

Help me out with some details here, I'm brilliant, not clairvoyant!
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
02-Jul-2008, 09:30 AM #3
re
Thankyour for your quick reply.

Answers to your questions

Im in the UK
AOL is my isp Currently running the AOLVR 9 software
The speed is roughly 6-8mb
The modem is a BT Voyager 105 USB ASDL
Im guessing its made by BT The s/n number is 0526033521R
I dont have a router just the modem
The connection type is wired usb external modem
The pc is a Hewlett packard pavilion .461 uk
XP service pack 2 is the version and patch level
Internet explorer 7 + whatever browser that the aol software itself uses

There is only this computer no others.

Basically when i run my virus softwares auto update or my firewalls auto update they basically say they cant connect but dont give any specific error message.
When i ran msn and troubleshooted it came back with the message
"error code 80072efd" then when its trouble shooted it gives "your gateway appears to be offline"

The first ping for the 216. etc gave the following
pinging with 32 bytes of data
Ping transmit failed error code 5 this appears 4 times
4 packets sent 4 packets lost

The exact same message appears for yahoo.com
the ip changed to 206.190.60.37


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Annie>ping 216.109.112.135
Pinging 216.109.112.135 with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>ping yahoo.com
Pinging yahoo.com [206.190.60.37] with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>NBTSTAT -n
Local Area Connection:
Node IpAddress: [169.254.210.239] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
FLANI <00> UNIQUE Registered
FLANI <20> UNIQUE Registered
MSHOME <00> GROUP Registered
MSHOME <1E> GROUP Registered
MSHOME <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
DialBB:
Node IpAddress: [92.1.50.228] Scope Id: []
No names in cache
C:\Documents and Settings\Annie>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Flani
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GlobeSpan USB ADSL LAN Modem
Physical Address. . . . . . . . . : 00-11-F5-69-C1-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.210.239
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
PPP adapter DialBB:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 92.1.50.228
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 92.1.50.228
DNS Servers . . . . . . . . . . . : 92.31.241.20
92.31.241.21
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Documents and Settings\Annie>
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
02-Jul-2008, 09:49 AM #4
That's a strange looking IPCONFIG output. THe USB modem appears to not be resolving an IP address, however you have the PPP interface working.

The ping error is normally either a firewall blocking the ping or stack corruption.

Try disabling ALL the firewalls as a test and see if that helps.

Here's a stack reset if you can't get any results with the firewalls.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
__________________
Microsoft MVP - User Desktop Experience

If you think experts are expensive, wait until you see what amateurs cost you!

Help me out with some details here, I'm brilliant, not clairvoyant!
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
02-Jul-2008, 09:54 AM #5
re
Thankyou i will try this in a little while as i have to go out for a while now ill copy the results here and let you know how i get on.

Thankyou for your time and help
Its much appreciated
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
02-Jul-2008, 12:09 PM #6
re
Hi again, i tried the things you suggested first i turned the firewall off completely and tried to ping i got the same error messages as earlier. After this i typed in the first command then the 2nd one then rebooted the pc. I still didnt get any joy when i tried to ping and also the updates and the messengers still wont work.

Thanks again for your time and help
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
02-Jul-2008, 05:55 PM #7
If you're still getting the error, it appears that a firewall is still blocking you. Are you SURE all firewalls are disabled?
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
03-Jul-2008, 07:06 AM #8
re
Hi there, yes im positive i made sure the windows firewally was clicked off which it was anyway. The only other firewall is the mcafee one and i made sure that it was disabled and shut down. I then ran the ping tests. I did the same again after i did the stack commands and the reset commands and still the same thing occured.

Thanks again for your time
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
03-Jul-2008, 08:16 AM #9
Let's see some local PING results.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG

PING <computer_IP_address>

PING <default_gateway_address>

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.
__________________
Microsoft MVP - User Desktop Experience

If you think experts are expensive, wait until you see what amateurs cost you!

Help me out with some details here, I'm brilliant, not clairvoyant!
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
03-Jul-2008, 08:23 AM #10
re
Okay i disabled the firewall again. Here are the results

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Annie>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Flani
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GlobeSpan USB ADSL LAN Modem
Physical Address. . . . . . . . . : 00-11-F5-69-C1-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.210.239
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
PPP adapter DialBB:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 92.19.53.213
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 92.19.53.213
DNS Servers . . . . . . . . . . . : 92.31.241.20
92.31.241.21
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Documents and Settings\Annie>ping 92.19.53.213
Pinging 92.19.53.213 with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 92.19.53.213:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>ping 92.19.53.213
Pinging 92.19.53.213 with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 92.19.53.213:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
03-Jul-2008, 09:02 AM #11
Please post a HijackThis 2.00.2 Log here.
wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
03-Jul-2008, 09:12 AM #12
re
Thankyou for the link here is the log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:06:44, on 7/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\1214585333\ee\AOLSoftware.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AOL 9.0 VR\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\AOL 9.0 VR\shellmon.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\Documents and Settings\Annie\Desktop\Tools\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - (no file)
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [SiSPower] "Rundll32.exe" SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [RAM Idle Professional] C:\Program Files\RAM Idle\RAM_XP.exe
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1214585333\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.1.11.30.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C4857DE7-630E-4F7E-BC85-14B81405C557}: NameServer = 92.31.241.20 92.31.241.21
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
O23 - Service: McAfee Services (mcmscsvc) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Network Agent (McNASvc) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Scanner (McODS) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Proxy Service (McProxy) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Real-time Scanner (McShield) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee SystemGuards (McSysmon) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XI.SP3\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XI.SP3\RpcSandraSrv.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
--
End of file - 9471 bytes
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
03-Jul-2008, 09:32 AM #13
You still have McAfee firewall running. I'd uninstall McAfee totally for a test and see if this resolves the issue.

After uninstalling McAfee, run the stack repair again.

TCP/IP stack repair options for use with Windows XP with SP2.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
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wangler's Avatar
Junior Member with 16 posts.
  
Join Date: Jul 2008
03-Jul-2008, 11:54 AM #14
re
Hi there, Sorry for the delay.

I Uninstalled the firewall and i made sure the windows one was off. I then rebooted and then re did the stack reset and catalog commands rebooted again. I fired up the internet connection and ran the tests. The ping still isnt working. Ive included the report here and i also ran the hijack thing again and have posted the log of that too. Is it okay to reinstall my mcafee firewall now?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Annie>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Flani
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : GlobeSpan USB ADSL LAN Modem
Physical Address. . . . . . . . . : 00-11-F5-69-C1-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.210.239
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
PPP adapter DialBB:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 92.21.183.61
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 92.21.183.61
DNS Servers . . . . . . . . . . . : 92.31.242.20
92.31.242.21
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Documents and Settings\Annie>ping 92.21.183.61
Pinging 92.21.183.61 with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 92.21.183.61:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>ping 92.21.183.61
Pinging 92.21.183.61 with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 92.21.183.61:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>ping www.yahoo.com
Pinging www.yahoo-ht3.akadns.net [87.248.113.14] with 32 bytes of data:
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
PING: transmit failed, error code 5.
Ping statistics for 87.248.113.14:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Annie>
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:46:11, on 7/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Common Files\AOL\1214585333\ee\AOLSoftware.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Annie\Desktop\Tools\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.aol.co.uk/web?isinit=true&query=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://go.microsoft.com/fwlink/?LinkId=54843
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exe
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - (no file)
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [SiSPower] "Rundll32.exe" SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [RAM Idle Professional] C:\Program Files\RAM Idle\RAM_XP.exe
O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1214585333\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [LXCECATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCEtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.1.11.30.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\System32\shdocvw.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C4857DE7-630E-4F7E-BC85-14B81405C557}: NameServer = 92.31.242.20 92.31.242.21
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: lxce_device - Lexmark International, Inc. - C:\WINDOWS\system32\lxcecoms.exe
O23 - Service: McAfee Services (mcmscsvc) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Network Agent (McNASvc) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Scanner (McODS) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Proxy Service (McProxy) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee Real-time Scanner (McShield) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee SystemGuards (McSysmon) - Lexmark International, Inc. - (no file)
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Lexmark International, Inc. - (no file)
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SiSoftware Database Agent Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XI.SP3\Win32\RpcDataSrv.exe
O23 - Service: SiSoftware Sandra Agent Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite XI.SP3\RpcSandraSrv.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
--
End of file - 9002 bytes
JohnWill's Avatar
Computer Specs
Moderator with 78,896 posts.
  
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
04-Jul-2008, 11:21 AM #15
I'm not sure what the issue is, but some of the references I see to this ping error indicate that the TCPIP.SYS file is corrupt. Try this.
  1. Boot in safe mode, and rename the TCPIP.SYS file in C:\Windows\system32\drivers to TCPIP.SYS.OLD.
  2. Copy the TCPIP.SYS file from C:\WINDOWS\ServicePackFiles\i386 to C:\Windows\system32\drivers.
  3. Reboot and test.
__________________
Microsoft MVP - User Desktop Experience

If you think experts are expensive, wait until you see what amateurs cost you!

Help me out with some details here, I'm brilliant, not clairvoyant!
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