[janova13]

I just recently bought a linksys NC100 network card because the one on my motherboard failed so when I got home and installed it all of the right lights came on XP installed the drivers and i restarted my computer, looks like everything is great until I try to get online it connects but doesn't load the pages. It just sits there either transferring data or connecting I have no idea why it is doing this any ideas.
Any ideas are appreciated

Kyle

[JohnWill]

When you're connected, please post this.



Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[janova13]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kyle S>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kyle
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : client.pavlovmedia.net

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : client.pavlovmedia.net
Description . . . . . . . . . . . : Linksys NC100 Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-1A-70-14-6C-D8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 68.180.101.155
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : 68.180.100.1
DHCP Server . . . . . . . . . . . : 68.180.100.6
DNS Servers . . . . . . . . . . . : 68.180.100.6
66.253.230.60
67.152.3.146
66.253.230.70
Primary WINS Server . . . . . . . : 68.180.100.6
Lease Obtained. . . . . . . . . . : Sunday, August 10, 2008 7:08:27 AM
Lease Expires . . . . . . . . . . : Monday, August 11, 2008 7:08:27 AM

if you need anything else let me know and thanks

[JohnWill]

Well, you appear to have a connection to the modem. I think this is probably a firewall issue, let's try some simple tests here.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG

PING <computer_IP_address>

PING <default_gateway_address>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[janova13]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Kyle S>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kyle
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : client.pavlovmedia.net

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . : client.pavlovmedia.net
Description . . . . . . . . . . . : Linksys NC100 Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-1A-70-14-6C-D8
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 68.180.101.155
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : 68.180.100.1
DHCP Server . . . . . . . . . . . : 68.180.100.6
DNS Servers . . . . . . . . . . . : 68.180.100.6
66.253.230.60
67.152.3.146
66.253.230.70
Primary WINS Server . . . . . . . : 68.180.100.6
Lease Obtained. . . . . . . . . . : Monday, August 11, 2008 1:28:37 PM
Lease Expires . . . . . . . . . . : Tuesday, August 12, 2008 1:28:37 PM

C:\Documents and Settings\Kyle S>ping 68.180.101.155

Pinging 68.180.101.155 with 32 bytes of data:

Reply from 68.180.101.155: bytes=32 time<1ms TTL=128
Reply from 68.180.101.155: bytes=32 time<1ms TTL=128
Reply from 68.180.101.155: bytes=32 time<1ms TTL=128
Reply from 68.180.101.155: bytes=32 time<1ms TTL=128

Ping statistics for 68.180.101.155:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\Kyle S>ping 68.180.100.1

Pinging 68.180.100.1 with 32 bytes of data:

Request timed out.
Reply from 68.180.100.1: bytes=32 time=1ms TTL=255
Reply from 68.180.100.1: bytes=32 time=10ms TTL=255
Reply from 68.180.100.1: bytes=32 time<1ms TTL=255

Ping statistics for 68.180.100.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 10ms, Average = 3ms

C:\Documents and Settings\Kyle S>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=33ms TTL=53
Request timed out.
Reply from 206.190.60.37: bytes=32 time=41ms TTL=53
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 41ms, Average = 37ms

C:\Documents and Settings\Kyle S>ping yahoo.com

Pinging yahoo.com [68.180.206.184] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 68.180.206.184: bytes=32 time=84ms TTL=49
Request timed out.

Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 84ms, Average = 84ms

[JohnWill]

It appears you have a serious issue somewhere in the link, you're dropping packets all over the place. You do have a connection, but it's not working well.


Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.

[janova13]

just wondering how am I supposed to do that if i cant connect to that web page?

[JohnWill]

If you can't connect to the page at all, time to call your ISP. You have serious problems with the connection. This is almost surely either the modem, the wiring to the external connection, or the ISP network. Your ISP should be able to narrow it down, that's what you pay them for.

[janova13]

Well I know its not the wiring because I get connection with my laptop out of the socket so it must be the Linksys network card i bought right?

[rorexc]

Very probably not.

The first two ping tests are basically talking to your personal network. You can talk to your network card (no packets lost) and you can talk from your computer to your router (no packets lost).

You lose 2 packets pinging an IP address (that's not good. That means when you know the address of a computer somewhere in the world you can't get a solid connection.)

You lost 3 packets pining an address using a DNS lookup (usually implies that there's a DNS server issue, but with the IP ping being bad there's something else going on).

If it was an issue with the card you're connecting to you'd see packet loss when you ping your default gateway (router)

Like folks are saying, talk to your ISP...

Right now all you know is communication between your computer and router are fine. Its everything later that's a problem. It COULD be a physical problem with the ISP's equipment or a network issue on their side.

Alternately it COULD be an issue with the WAN part of the router... But make it your ISP's problem to deal with for a few days.