[xaicolatl]

hello, i've recently had this problem regarding my connection. i can surf the net smoothly without having any disconnection interruptions, but with my yahoo messenger, skype, online games and in the itunes program i couldn't access to the itunes store. whenever i refresh the pages of these programs i cannot get an access to, it says i have no connection present. but then how come i can enter websites in my firefox..
i tried putting off the firewall, clearing caches, and tried to repair the connection. the message i received was that it cannot clear NetBT
so how am i gonna act upon it now? please help

[JohnWill]

How about posting the exact error message?

In addition. let's see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.