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Dlink DIR-615


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jcallahan2's Avatar
jcallahan2 jcallahan2 is offline
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Join Date: Aug 2008
Experience: Beginner
29-Aug-2008, 01:04 AM #1
Dlink DIR-615
Woke up this morning and my internet was not working

Pluged the computer directly in to the modem(cable modem) and it worked.
can not navigate to the Routers control pannel i get the page can not be displayed

all 4 ports are glowing (nothing pluged in) and the globe indicating an internet connection is glowing red..

ive tried everything i could reset a billion times called d-link and my ISP and nothing has worked.. Im awaiting a call from a "Product specialist" in the morning but Im impaitnt and would like this working..


I need ANY help i can get, PLEASE

My problem is similar to this, but his was solved by moving the routers location oddly enough..
Quote:
1. The router had ALL (even on unused ports) its lights on but not
blinking. So I figured may be it has hung so switched it off and then
back on. But the problem persisted.
2. Connected my computer directly through the university modem; the
internet works.
3. Reset my router and things should be back to normal, right?
4. No. In fact now not only am I unable to connect to the internet via
the router but I cannot even locate my router anymore (the generic
http://192.168.0.1 gives me the message "the page cannot be
displayed").
5. I tried pinging the IP address but to no effect.
6. The TCP/IP settings on my computer are currently set to be DHCP
enabled. Should I switch to static? If so, then what should be the
Gateway address? Will it be the one that the ISP uses?
7. I tried running the setup wizard (the cd that came wtih the router)
but when it checks for the network on the current computer it
cannot locate anything whereas the LAN connection light is blinking on
the DSL modem and also on my computer's ethernet port.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
29-Aug-2008, 08:42 AM #2
Some things you can try here.
  1. Update the firmware to the latest version available on the manufacturer's site.
  2. Reset the router to factory defaults and reconfigure.

If that doesn't at least get a wired connection to the router, it's probably dead.
jcallahan2's Avatar
jcallahan2 jcallahan2 is offline
Junior Member with 2 posts.
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Join Date: Aug 2008
Experience: Beginner
29-Aug-2008, 11:34 AM #3
Ok the reset wont work. and i cant get in to the control pannel to update
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
30-Aug-2008, 12:23 PM #4
Please do this.

Reset the router to factory defaults by holding the reset button down for 15 seconds with power on.
  • Turn off everything, the modem, router, computer.
  • Connect the modem to the router's WAN/Internet port.
  • Connect the computer to one of the router's LAN/Network ports.
  • Turn on the modem, wait for a steady connect light.
  • Turn on the router, wait for two minutes.
  • Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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