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Dell Laptop Can't Connect to Home Wireless Internet

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bedoyad79's Avatar
Junior Member with 1 posts.
 
Join Date: Sep 2008
04-Sep-2008, 08:29 PM #1
Dell Laptop Can't Connect to Home Wireless Internet
I am having a strange problem with my wireless internet in my house. We have ATT highspeed internet and a wireless network set up. My roommates have had no problem connecting to the wireless internet, but my Dell Inspiron Laptop with Windows XP will not connect for some reason. It recognizes the network, and I am sure I am entering the correct password for the network. It says that it is connecting to the wireless network, but nothing happens. This is odd since I am able to connect to other public wireless networks. I am not sure what is causing the connection problem. Please let me know if you have any idea how to figure out what the problem is. Thank you.
TerryNet's Avatar
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Moderator with 48,388 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
Experience: Intermediate to Advanced
04-Sep-2008, 08:52 PM #2
Disable encryption on the router and try to connect. Assuming success you can probably re-enable encryption and reconnect. Use WPA-PSK if possible. If you have to use WEP use a HEX key, not an ascii passcode.

If unsuccessful also try to connect via ethernet and show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
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