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Solved: Internet Connection Keeps going limited connectivity then connected..(vista)


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etchel's Avatar
etchel etchel is offline
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31-Oct-2008, 04:29 AM #1
Unhappy Solved: Internet Connection Keeps going limited connectivity then connected..(vista)
Hello guys,

My internet connection keeps going limited then after a few seconds, connected..
it always happens like 10 mins, even right now..
any solutions?
this frustrates me when im streaming videos or playing online games.

tnx in advance..
etaf's Avatar
etaf   (Wayne) etaf is offline
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31-Oct-2008, 02:27 PM #2
could be a number of things,
DNS issues
Router firmware upgrade
secruity / interferance from other networks

can we have some more info

make model of kit
How is it all connected together
has it always been like this


then post that reply and carry out the following

can you do the following tests when its working and then repeat them all when disconnected

Post back the results of all the test - clearly labeled which is which - ie connected OK and disconnected

its important to do all the ping tests

1) Ping the default gateway
2) ping google.com by the name
3) ping google using IP address

all details below


ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.


NEXT lets see if you can get out onto the internet with both names and IP's - its possible the IP number you get back on the first test is different to the one I post {I'm in UK} so use the number you get instead of mine

------------------------------------------------
try ping the name and then the IP see below

start
run
cmd

C:\Documents and Settings\wayne>ping {the default gateway ipaddress you got above }


C:\Documents and Settings\wayne>ping google.com
Quote:

Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=120ms TTL=243
Reply from 64.233.187.99: bytes=32 time=107ms TTL=243
Reply from 64.233.187.99: bytes=32 time=102ms TTL=243
Reply from 64.233.187.99: bytes=32 time=101ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 101ms, Maximum = 120ms, Average = 107ms

C:\Documents and Settings\wayne>ping 64.233.187.99
Quote:

Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=116ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=113ms TTL=243
Reply from 64.233.187.99: bytes=32 time=111ms TTL=243

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 116ms, Average = 113ms

C:\Documents and Settings\wayne>
__________________
Wayne
Please let us know what the final solution was to any problem posted
etchel's Avatar
etchel etchel is offline
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31-Oct-2008, 03:18 PM #3
Quote:
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Cj>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Personal-CJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : comclark.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-E0-4C-4D-01-BC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : comclark.com
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1E-90-79-C4-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 210.4.114.14(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.254.0
Lease Obtained. . . . . . . . . . : Friday, October 31, 2008 11:08:08 PM
Lease Expires . . . . . . . . . . : Saturday, November 01, 2008 6:10:57 AM
Default Gateway . . . . . . . . . : 210.4.114.1
DHCP Server . . . . . . . . . . . : 210.4.116.1
DNS Servers . . . . . . . . . . . : 202.69.165.10
202.69.191.10
NetBIOS over Tcpip. . . . . . . . : Enabled


Quote:
C:\Users\Cj>ping 210.4.114.1

Pinging 210.4.114.1 with 32 bytes of data:

Reply from 210.4.114.1: bytes=32 time=12ms TTL=255
Reply from 210.4.114.1: bytes=32 time=8ms TTL=255
Reply from 210.4.114.1: bytes=32 time=7ms TTL=255
Reply from 210.4.114.1: bytes=32 time=11ms TTL=255

Ping statistics for 210.4.114.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 12ms, Average = 9ms

C:\Users\Cj>ping google.com

Pinging google.com [209.85.171.99] with 32 bytes of data:

Reply from 209.85.171.99: bytes=32 time=281ms TTL=232
Reply from 209.85.171.99: bytes=32 time=282ms TTL=232
Reply from 209.85.171.99: bytes=32 time=287ms TTL=232
Reply from 209.85.171.99: bytes=32 time=279ms TTL=232

Ping statistics for 209.85.171.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 279ms, Maximum = 287ms, Average = 282ms

C:\Users\Cj>ping 64.233.187.99

Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=294ms TTL=233
Reply from 64.233.187.99: bytes=32 time=292ms TTL=233
Reply from 64.233.187.99: bytes=32 time=293ms TTL=233
Reply from 64.233.187.99: bytes=32 time=293ms TTL=233

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 292ms, Maximum = 294ms, Average = 293ms
there ya go..
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etaf   (Wayne) etaf is offline
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31-Oct-2008, 03:24 PM #4
thanks
so repeat when disconnects

also make and model of all the kit and how you are connected
ISP/cable or telephone / Modem/Router/PC
etchel's Avatar
etchel etchel is offline
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31-Oct-2008, 09:03 PM #5
ok here it goes!

This is PC is connected directly through the internet...

PC--------Crossover Cable-------Router or Gateway------Cable-------ISP
I use crossover cable(ethernet card) on connecting the Router, i can also use a straight through cable with it. The Router Connected to the Internet is like a TV receptor.. RJ 59 i guess...

i call it Periodic Limited Connectivity.. lol

Last edited by etchel; 31-Oct-2008 at 09:53 PM..
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etaf   (Wayne) etaf is offline
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01-Nov-2008, 06:22 AM #6
can we have some make and models
PC
Router

also post te details of ipconfig and the various pings when it disconnects

we need as much info as possible
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etchel etchel is offline
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01-Nov-2008, 07:54 AM #7
----Limited connectivity ipconfig /all----

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Cj>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Personal-CJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : comclark.com
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-E0-4C-4D-01-BC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


PC model is HP Pavilion a6340d Home PC..
Router is Scientific Atlanta <--- our ISP just gave it to us..

Last edited by etchel; 01-Nov-2008 at 08:13 AM..
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01-Nov-2008, 10:31 AM #8
Sounds like the router is resetting.

Have you tried a direct connection to the modem bypassing the router?
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etchel etchel is offline
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01-Nov-2008, 11:05 AM #9
i don't use any modem...
it's directly connected to the router..
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01-Nov-2008, 11:06 AM #10
The make/model of the equipment would be a big help here...
etchel's Avatar
etchel etchel is offline
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01-Nov-2008, 11:22 AM #11
make/model??
what do u mean?
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01-Nov-2008, 11:40 AM #12
The router.
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etaf   (Wayne) etaf is offline
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01-Nov-2008, 12:01 PM #13
Quote:
Router is Scientific Atlanta <--- our ISP just gave it to us..
any model numbers on the router

Who is you ISP, you say they supplied the router - correct
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etchel etchel is offline
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01-Nov-2008, 12:26 PM #14
here luckily i have the box of it...
Scientfic Atlanta - A Cisco Company
DPC2100R2
Cable Modem

S/N 215257681
MAC 001CEAB4C1A0

i can't see any detail other than this..

@etaf - yeah my ISP provide this to us..

It's an ISP here in the philippines..
called comclark..
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etaf   (Wayne) etaf is offline
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01-Nov-2008, 12:57 PM #15
thanks
user manual here
http://www.scientificatlanta.com/pro...es/4005527.pdf

page 7
show the lights on the front of the unit

Quote:
CABLE—Illuminates solid green when the cable modem is
registered on the network and fully operational. This indicator
blinks to indicate one of the following conditions:
• The cable modem is booting up and not ready for data
• The cable modem is scanning the network and attempting
to register
• The cable modem has lost registration on the network and
will continue blinking until it registers again
Let us know what the light is doing when its disconnected

Quote:
PC—Illuminates solid green to indicate that an Ethernet/USB
carrier is present and blinks to indicate that Ethernet/USB
data is being transferred between the PC and the cable
modem
And lets us know what this light is doing when disconnected
As Seen On

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