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laptop not connect to internet

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Maaak2009's Avatar
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Junior Member with 1 posts.
 
Join Date: Nov 2008
Experience: Intermediate
30-Nov-2008, 04:26 AM #1
laptop not connect to internet
hi guys

My problem is My laptop connect (wireless and wired )to modem and get ip and dsn and good signal but not connect to internet .
this modem tow laptops connect to it and it's connected to internet without any problem.
if i connect with another modem in same house it's connected to internet very well ( i use msn and browsing).

i made ping and every thing but still not working .
when i want connect to msn it cannot get dns and key ports.
Recive packets is not work very well ( very slow ) send it's working good.

This huge issue i cant solved
JohnWill's Avatar
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Distinguished Member with 110,212 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
Experience: Advanced age & experience
30-Nov-2008, 03:19 PM #2
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.


  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.

Microsoft MVP - User Desktop Experience
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dns, wireless

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