[smbootsrohwagohe]

My system info:

• Manfacturer: HP
• Model: HP Pavillion DV6000 (GA452UA#ABA)
• Processor: AMD Turion (tm) 64 X2 Mobile Technology TL-561.8 GHZ
• Memory: 1 GB
• System type: 82-bit OS

Windows info:

• Windows Vista Home Premium
• Service Pack 1

ISP info:

• Comcast

PC can connect to internet via ethernet cable. It keeps freezing so the most information that I have on it is that it's Windows XP Service Pack 2, Compaq Presario.

I keep becoming incapable of connecting to my wireless internet with my laptop when I turn it off or when I close it. The times when it actually decides to connect are sporadic and pretty much unpredictable. I can connect to XBL and Wii just fine. When I try to Diagnose and Repair, I get a message saying "Cable is not plugged into network adapter".

I'm trying to learn whether or not there's a permanent solution to this problem, but I will settle for something temporary. Please help.

[TerryNet]

I'm confused. Do you have XP or Vista? If "It keeps freezing" isn't that a bigger concern than internet connection? Are you connecting, or trying to connect, by ethernet or wireless?

[smbootsrohwagohe]

I am using my laptop to connect to the internet. That system and windows information is for my laptop. As an alternative, I can connect using my PC which is hooked directly to my modem, but I'm attempting to use wireless to connect with my laptop. Mainly because the PC is slow and freezes often (which is why I couldn't really get any information on it). My XBOX 360 and Wii connect via wireless, but my laptop seemingly doesn't.

[smbootsrohwagohe]

Uh well?

[fgdn17]

I'm more confused...do you have a wireless router???

because you said:"my PC which is hooked directly to my modem"

so if not how does your Xbox/Wii connect wirelessly???

[smbootsrohwagohe]

Because I use an Ethernet cable to connect my PC to the internet.
That same little box that connects that to the PC? That has a wireless whatevertheheck. Thus, xbox live and wii are capable of connecting to the internet.

What's with all the confusion? >_< The main thing is the error I'm getting and the fact that I can access the internet elsewhere, is it not?

[fgdn17]

yes that's your main problem...BUT unless you can understand a problem you have no idea how to look for solutions...and you speak of direct wired internet, then you speak of wireless but never say what/if you have a wireless router or how your hooked up...so...my question still stands...or whatever...

[fgdn17]

windows vista, then windows xp...not sure what your running..how your running anything, I think to get the help you need you need to state everything clearly enough so people trying to help you can understand...but
that's just me and sometimes I'm just and idiot...LOL

[smbootsrohwagohe]

I am trying to connect to the internet on my laptop.
When I try to diagnose and repair, it says "Cable is not plugged into network adapter".
The parts "System info" and "Windows info" apply to my laptop.
The Comcast is how everything is connected.
I am capable of using an ethernet cable to connect to the internet on my PC and I am capable of connecting to wireless on Xbox Live and Wii
But I am not capable of connecting to my wireless connection on my laptop.


Does everyone get THAT or...?

[JohnWill]

Maybe a coherent posting of some details would help. Let's forget about the machines that work and concentrate on the one that you have issues with.



Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[smbootsrohwagohe]

Modem:
Motorola SB5100 Surfboard

Router:
Linksys WR254GS v.5

The affected computer is using wireless.
None?

Windows Vista Home Premium SP1
IE and Safari

My laptop works fine with the ethernet cable, but my PC is using the internet for business purposes. I use my laptop for school work and cannot use the cable under the direction of my parents and their business.
I don't know how to disable encryption to do that.
I have momentarily used the ethernet cable to try and connect, which I succeed at, but was later repremanded for tampering with it.
The other devices that use wireless are Xbox Live and Wii. They work fine and normal with a strong connection.

C:\Users\[insert what my drive name would be]>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.
PING: transmit failed, error code 1231.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\[insert what my drive name would be]>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.


C:\Users\[insert what my drive name would be]>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.

C:\Users\[insert what my drive name would be]>nbtstat -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Users\[insert what my drive name would be]>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : kenshi-kun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-36-E1-AF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{90B417F8-A0C1-4A5C-B6FF-A35FD7E1A
224}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\[insert what my drive name would be]>

[JohnWill]

First off, try this.

TCP/IP stack repair options for use with Windows Vista.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.



Next, tell us exactly what indications you get when you search for wireless networks. Is your network using WEP or WPA? If it's using WEP, there are issues with Vista and WEP, which may be the issue here.

[TerryNet]

There is no indication of a wireless adapter in that ipconfig /all.

In Device Manager do you have a wireless adapter showing under Network Adapters? If so, what is it and does it show as OK?

Are there any warnings or errors in Device Manager? If so, please specify all of them.

If you do have a wireless adapter OK in Device Manager, does your wireless connection show as OK in Network Connections? Is it enabled?

[AKAJohnDoe]

There have been a significant number of reported failures of the wireless card adapter in the HP dv6000 product line. This could be a hardware problem.

On a less ominous note, do you have that little slider switch on the front (labelled Wireless) slid over so that the blue light is on?

[smbootsrohwagohe]

From what google tells me, it's just a problem with my actual laptop.
My wireless driver actually goes missing because I shut my laptop down or let it hibernate.
I did what was suggested and nothing helped, so I suppose I'll just have to get a new laptop.