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Can't get dell inspiron to find wireless network


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bullsfan's Avatar
bullsfan bullsfan is offline
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25-Jan-2009, 12:59 PM #1
Can't get dell inspiron to find wireless network
Hope someone out there might be able to help....

I have a Dell Inspiron 530s desktop and I'm trying to get it onto our Tiscali wireless connection. The connection works fine as I already have a laptop hooked up to it.

I've followed all the instructions that came with the installation disc with Tiscali and everything appears to be set up correctly, but it isn't managing to find any wireless networks (there are a number in our building so it should be finding several). The laptop works in the same room so it shouldn't be out of range.

When you go to the network connections screen, its status is listed as enabled, but it has a red cross by it. I managed to very briefly get it working when I connected it directly via the ethernet cable and then the connection survived when I unplugged it and the router sat right next to it, but then as soon as I set it back up in the room next door again and it died (difficult to have it permanently set up in the same room as it involves training wires everywhere.)

Any ideas would be much appreciated.
etaf's Avatar
etaf   (Wayne) etaf is offline
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25-Jan-2009, 01:03 PM #2
does the desktop have a wireless adapter in it

Post make and model of the router

post device manager and ipconfig /all from desktop
start>
control panel>
system>
hardware tab>
device manager button>

network adapters
click on the + sign

post backs whats there

also any ! X or ?
------------
ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
start
run
cmd
ipconfig /all

rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:

IPCONFIG /ALL >C:\RESULT.TXT

Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
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Please let us know what the final solution was to any problem posted
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bullsfan bullsfan is offline
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25-Jan-2009, 01:44 PM #3
Thanks for responding so quickly...

does the desktop have a wireless adapter in it: yes

Post make and model of the router: siemens gigaset SE587 WLAN dsl

post device manager and ipconfig /all from desktop: Broadcom 802.11g Network adapter (also Intel(R) 82562V-210/100 Network connection)


Windows IP Configuration
Host Name . . . . . . . . . . . . : KathAndStePC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-1E-8C-30-DD-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : tiscali.co.uk
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-1D-09-7B-0B-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.tiscali.co.uk
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C450CAED-A00C-43CD-8FEF-481A73779
C7B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


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etaf   (Wayne) etaf is offline
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25-Jan-2009, 02:38 PM #4
is it XP or Vista

turn off IPv6
you can do that in XP by uninstalling from add/remove programs
in vista
network adapter
properties
clear the checkbox
Internet Protocol version 6 (TCP/IPv6) component in the list
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bullsfan bullsfan is offline
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25-Jan-2009, 03:04 PM #5
It's a vista.
I've turned off IPv6 but it's still not finding any networks I'm afraid.
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etaf   (Wayne) etaf is offline
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25-Jan-2009, 03:30 PM #6
post an ipconfig /all again
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25-Jan-2009, 03:37 PM #7
C:\Users\Ste>IPconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : KathAndStePC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-1E-8C-30-DD-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : tiscali.co.uk
Description . . . . . . . . . . . : Intel(R) 82562V-2 10/100 Network Connecti
on
Physical Address. . . . . . . . . : 00-1D-09-7B-0B-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.tiscali.co.uk
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C450CAED-A00C-43CD-8FEF-481A73779
C7B}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
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etaf   (Wayne) etaf is offline
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25-Jan-2009, 03:44 PM #8
try downloading netstumbler and see what that detects
program on righthand side
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bullsfan bullsfan is offline
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27-Jan-2009, 06:26 PM #9
Sorry for delayed reply - ran netstumbler and it scanned but no wireless adapter found. In the devices drop down it lists both the LAN adapter and the broadcom wireless adapter and says they are both unsupported.

Any other suggestions? It's a brand new dell so I'm hoping the network adapater isn't broken.
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etaf   (Wayne) etaf is offline
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27-Jan-2009, 06:49 PM #10
Quote:
broadcom wireless adapter
I think there is a problem with netstumbler on certain adapters - I know terrynet has seen a problem before - I'll ask him to look in
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bullsfan bullsfan is offline
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27-Jan-2009, 06:54 PM #11
Many thanks etaf - really appreciate your help.
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27-Jan-2009, 07:08 PM #12
Hey, etaf, why don't you ever invite me in to an easy problem?

Does NetStumbler really run on Vista now? I agree that some adapters are not supported, but I don't know which.

What's the model number for the Broadcom 802.11g Network Adapter? Do you have the latest driver from Dell's web site?

What encryption are you using on the router, and have you tried w/o encryption?
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etaf   (Wayne) etaf is offline
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27-Jan-2009, 07:20 PM #13
Hi Terry
Quote:
Does NetStumbler really run on Vista now?
I'm not sure, but the other half vista laptop is away - so I have no way of testing now for probably a few weeks


on various google search
Quote:
Network Stumbler Working On Vista

How to get network stumbler working on vista?
Windows Vista and Windows XP has a compatibility option; however, it is well hidden with-in vista.
This should work for all apps that is not designed for vista.

1. Install the program
2. Find the shortcut that you use to launch the program.
3. Right Click on the shortcut
4. Towards the top you should see “Compatibility” Tab. Choose it!
5. Now, Click the box that says “Run this program in compatibility mode for:”
* Choose the operation system that the software was working for.
6. Lastly, Click the box that says “Run this program as an administrator” than click OK!

When the app is run it you will want to click allow.
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27-Jan-2009, 09:03 PM #14
A couple low tech questions ...

Are the antenna leads tight? Can the antenna "see" the router (unobstructed line of sight path from router to desktop adapter's antenna)?
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