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Internet connect but browsers will not open at all.


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navi88's Avatar
navi88 navi88 is offline
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31-Jan-2009, 11:52 PM #1
Internet connect but browsers will not open at all.
Basically whenever I try to open IE it appears in the processes tab of the task manager, but it doesn't do anything else. Whenever I try to open firefox it keeps telling me it has crashed and appears in the processes tab. It's really annoying because everything was working perfectly fine earlier today then I had a Virtumundo or something virus that I removed and ran a virus scan after that it stopped working. I'm wondering if maybe something got deleted that shouldn't have.
I googled the problem and tried a bunch of different things and nothing has helped.

Here's all the info I could think to include:

Windows XP Service Pack 3
Kaspersky Antivirus
2Wire 2700HG-E

Host Name . . . . . . . . . . . . : Navi
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel (R) Wireless WiFi Link 5300
Physical Address. . . . . . . . . : 00-16-EA-C3-3D-74
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.66
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Saturday, January 31, 2009 7:48:16PM
Lease Expires . . . . . . . . . . : Saturday, February 01, 2009 7:48:16PM

Ethernet adapter Local Area Connection 2:
Media State . . . . . . . . . . : Media disconnected
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
01-Feb-2009, 04:21 PM #2
This doesn't sound like a networking issue, but rather system corruption. First step would be to uninstall Firefox and install it fresh and see if that helps.
navi88's Avatar
navi88 navi88 is offline
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01-Feb-2009, 08:53 PM #3
I tried that and it didn't work.
The problem is that no browser works. I've tried Internet exploerer, Firefox, and Opera with no success.
I'm wondering if maybe it's a registry problem.
JohnWill's Avatar
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Location: South Eastern PA, USA
02-Feb-2009, 02:49 PM #4
Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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navi88's Avatar
navi88 navi88 is offline
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03-Feb-2009, 01:22 PM #5
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Navi
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5300
Physical Address. . . . . . . . . : 00-16-EA-C3-3D-74
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.66
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : Monday, February 02, 2009 9:28:54 PM

Lease Expires . . . . . . . . . . : Tuesday, February 03, 2009 9:28:54 PM

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit E
thernet NIC
Physical Address. . . . . . . . . : 00-21-85-50-B1-74

C:\Documents and Settings\Owner>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=121ms TTL=54
Reply from 206.190.60.37: bytes=32 time=121ms TTL=54
Reply from 206.190.60.37: bytes=32 time=120ms TTL=54
Reply from 206.190.60.37: bytes=32 time=116ms TTL=54
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 116ms, Maximum = 121ms, Average = 119ms

C:\Documents and Settings\Owner>PING yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=107ms TTL=54
Reply from 206.190.60.37: bytes=32 time=118ms TTL=54
Reply from 206.190.60.37: bytes=32 time=117ms TTL=54
Reply from 206.190.60.37: bytes=32 time=107ms TTL=54
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 107ms, Maximum = 118ms, Average = 112ms

C:\Documents and Settings\Owner>
JohnWill's Avatar
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Join Date: Oct 2002
Location: South Eastern PA, USA
03-Feb-2009, 05:07 PM #6
That looks fine. Try booting in Safe Mode with Networking and see if it works that way.
navi88's Avatar
navi88 navi88 is offline
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05-Feb-2009, 03:04 PM #7
I think it's a DCOM error or something.
I contacted the people who built my laptop and they told me to just reinstall windows.
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
05-Feb-2009, 03:12 PM #8
Well, that's the extreme solution.
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Tags
browser, internet, virtumundo

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