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Solved: WinXP box not resolving DNS.


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jsilva12's Avatar
jsilva12 jsilva12 is offline
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05-Feb-2009, 05:48 PM #1
Solved: WinXP box not resolving DNS.
I can only get to an Internet site by putting in the ip address of the site. In a command window, I can not ping www.google.com, but I can ping the IP address. Everything looks right in ipconfig /all. I have my laptop plugged into the same router, and no problems. The ipconfig /all on both machines matches perfectly. Oh...and it's not the router or the cable. It was brought to me to repair with the "can't get on the Internet" complaint. Oh...and as a bonus, the CD-ROM does not work so I can't use any disks in my troubleshooting.

Gotta love a challenge!
Thanks in advance
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jsilva12 jsilva12 is offline
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05-Feb-2009, 05:49 PM #2
Forgot to mention....
Already tried ipconfig /flushdns. No luck. Is there a setting in the registry?
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05-Feb-2009, 05:51 PM #3
Posting the ipconfig /all output here would be a good starting point. Also, what security software and firewall are installed? Is a third party firewall being used? Is there more than one firewall enabled?

Peace...
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05-Feb-2009, 06:03 PM #4
Windows IP Configuration
Host Name . . . . . . . . . . . . : toni
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys LNE100TX Fast Ethernet Adapter (LNE100TX v4)
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : XXX.XXX.1.104
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : XXX.XXX.1.1
DHCP Server . . . . . . . . . . . : XXX.XXX.1.1
DNS Servers . . . . . . . . . . . : XX.X.XXX.2
XX.X.XXX.3
Lease Obtained. . . . . . . . . . : Thursday, February 05, 2009 3:34:38PM
Lease Expires . . . . . . . . . . : Friday, February 06, 2009 3:34:38 PM

No virus protection. Windows Firewall (enabled *thank goodness!*). Remember....not my PC. I know better.

I would install AVG or something, but CD-ROM or Internet.
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05-Feb-2009, 08:56 PM #5
Well, with no useful information in the post, it's pretty hard to suggest anything. There is no issue in posting the IPCONFIG results, but removing all the useful information makes the post worthless.
Quote:
Gotta love a challenge!
You said it, hiding all the information does make it a challenge!

Care to share the version of Windows running on the machine at least?

Let's assume XP and do a stack repair.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.
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jsilva12 jsilva12 is offline
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06-Feb-2009, 10:03 AM #6
"You said it, hiding all the information does make it a challenge!"

Nice.....

I will give you whatever information you need. I am new at this posting thing, and I am still trying to figure out what is safe to display.

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
Physical Address. . . . . . . . . : 00-90-F5-60-E5-3A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 69.4.192.2
69.4.192.3
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jsilva12 jsilva12 is offline
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06-Feb-2009, 10:07 AM #7
Oh yeah...almost forgot...
Win XP Professional SP2
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06-Feb-2009, 10:32 AM #8
That looks like a good connecton to the router, let's expand the test.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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jsilva12 jsilva12 is offline
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09-Feb-2009, 03:07 PM #9
I resolved this issue this morning. There wasa problem with a Microsoft Update. I removed MS Update KB951746 via the control panel, re-booted the PC, and everything is working fine. I am able to ping via DNS name, srf Internet via DNS name, and update all of the new protection software I installed on the machine.

Thanks for your help JohnWill and tomdkat!
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