[blindboyblue]

Hi

Been trying to help my flatmate connect to the internet. He uses a Fujitsu/Siemens laptop running 32bit Vista. The Laptop has built in wiresless. We're trying to connect to an Orange Livebox. It detects the livebox ok and signal strength is "very good". We select the livebox, enter the key and it won't connect. Doesn't give a reason just says can't connect.
We've tried his laptop using my cable connection and it worked fine but with no more ports free on the modem/router we need to sort this wireless issue. It's worth mentioning that he's able to connect wirelessly at work or anywhere really, just not at home.
He's got all the latest MS updates.
We've tried different router channels.
We've also tried disabling Auto-tuning via cmd promp, having read somewhere that might be the prob. Doing this had no effect.
I've also read that doing an ipv6 reset might help. Trouble is it's critical that he can use the internet at work as work is his phd. Would this ipv6 limit his roaming connectivity and does it set ip's back to factory? I ask this as he mentioned the guys at work did something with his ip so he could connect there. Like I said though, he can use it pretty much anywhere out and about just not at home.

Thanks in advance for any reply

blindboyblue

[TerryNet]

Disable encryption and MAC Address filtering on the router and try to connect. Assuming success you can probably re-enable encryption on the router and reconnect. If unsuccessful describe the encryption and please show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista type CMD in the Search box after Start)

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

[blindboyblue]

Ok. Will give it a go (encryption disable) after work tomorrow and I'll paste those results for you. thanks for you reply

[blindboyblue]

Hi

Sorry if it seems I'm slow. I went into the livebox but there's no clear option for disabling the encryption. Theres an option for disabling security. On the page where you can "change" the encryption it carries a warning that changing it will mean others can't connect (somewhat obviously) so I didn't mess with that. I live in a house of many. Is it as simple as deleting the encryption key and then re-entering it when you want to use it again?
I'm also unclear as to what you mean by "describe the encrytion". It's a series of letters and numbers? Again, sorry if I seem slow

Anyway, did get the IPCONFIG stuff as follows:

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Sam>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Sam-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-C0-A8-E5-FA-E3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ex.ac.uk
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet
NIC
Physical Address. . . . . . . . . : 00-16-D3-64-FD-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{244C5331-11B1-42E4-9D05-B4649DBBB
7EA}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ex.ac.uk
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ex.ac.uk
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Sam>

blindboyblue

[TerryNet]

If the only problem is that you entered the wrong encryption key then deleting that profile and trying to connect again will fix the problem (if you enter the encryption key correctly ).

I want to know if you are using WEP or WPA? If WEP are you using a HEX key or an ascii passcode?

[blindboyblue]

It's WPA.

When we entered the encryption key there's every chance we did it wrong. I've since learned that all letters on livebox keys MUST be uppercase. The first time we entered it, we just keyed it as is (lower case). So, if I need to delete a profile, do you mean from the livebox? i.e. "users connected"? I've seen this option but how do I tell who's who?

Thanks for your patients

[TerryNet]

You delete the profile from your computer. In Vista I think from Network and Sharing Center you click on "Manage Wireless Networks." There you see the network(s) for which you have profiles.

[blindboyblue]

lol, of course, sorry. I'll have to try it tomorrow morning now though. I'll let you know how we get on.

Cheers

blindboy

[blindboyblue]

Ok, went into manage wireless networks. There didn't seem to be any profiles there. What there was, was an icon for the onboard wireless network adapter. Disabled and enabled again. No joy. There was an option to delete in the (right clck) drop down menu but it wasn't usable in this case.
We noticed an exclemation mark next to the 6to4 in device manager. Is this a problem?

[JohnWill]

Changes that may help to increase the compatibility of Vista with older networking devices:



Disable the IP Helper service:

1. Hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialog



Disable IPv6:

1. Hold the Windows key and type R, enter "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
4. Click OK to exit the dialog

NOTE: You should do this for each network connection.



Disable the DHCP Broadcast Flag:

Link: http://support.microsoft.com/default.aspx/kb/928233

1. Hold the Windows key and type R, enter regedit and press Enter.
2. Locate and then click the following registry subkey:
3. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Inter faces\{GUID}
4. In this registry path, click the (GUID) subkey to be updated.
5. If the key DhcpConnForceBroadcastFlag does not exist, use the Edit menu, point to New, and then click DWORD (32-bit) Value. In the New Value #1 box, type DhcpConnForceBroadcastFlag, and then press ENTER. If the key exists, skip this step.
6. Right-click DhcpConnForceBroadcastFlag, and then click Modify.
7. In the Value data box, type 0, and then click OK.
8. Close Registry Editor.

NOTE: You should do this for each and every GUID subkey.
NOTE2: (GUID) is a mnemonic for the individual subkeys, the actual text "GUID" does not appaer.




The only program I'm aware of that currently relies on IPv6 is the new Windows Meeting Space. The first 2 changes will cause that program not to work - but will leave all of your normal (IPv4) connections unaffected. If it causes problems that you can't overcome, simply revert back to the original settings.

[blindboyblue]

Hi

Sorry it's taken a while to get back to you on this. Tried all the steps given by JohnWill to no avail. Is there anything else to try or is it time to accept defeat?

[TerryNet]

Make sure the wireless adapter driver is the latest from the laptop manufacturer's web site.

[blindboyblue]

So I can add closure to this, my flatmate ended up ringing Orange. After an hour or so talking to them he's now connected. I wish I could shed more light on the cause or the action taken. Truth is though, after rebooting the livebox, Orange didn't really suggest anything different from what was suggested on this thread. The only difference was this time it worked!

Thanks to those who've taken the time to help, it was appreciated.