Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Solved: Connecting to internet closes down computer


(!)

Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
31-Mar-2009, 08:14 AM #1
Solved: Connecting to internet closes down computer
My husband's lap top, running Windows XP, has wireless internet. Suddenly after no changes or additions, will now freeze up and shut down if he attempts to turn on the wi fi.
This only occurs at home, when at work or hotel, no issue. Everything functioning fine on it.
Other computers on our home wi fi are having no issues.

Any ideas ??

Thanks
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
31-Mar-2009, 08:21 AM #2
By "turn-on", are you saying when he enabled the wireless capability with the switch or function key? Or, are you saying when he actually tries to connect to the network?

One thing to try is to remove all the stored wireless profiles and search for and connect to the network like it's a new network.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
31-Mar-2009, 09:25 AM #3
Yes after he turns on the laptop and all is up and running, when he switches the function key to turn on the wifi, it freezes and the computer shuts down. However it is set to connect automatically when switched on.

Last edited by Cvaughn; 31-Mar-2009 at 09:46 AM..
TerryNet's Avatar
Computer Specs
Moderator with 67,255 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
31-Mar-2009, 02:45 PM #4
Maybe corrupted driver having difficulty with encryption but OK with unsecured network? Three things that might fix or help isolate the problem ...

Use Device Manager to uninstall the wireless; reboot the PC and let Windows find the adapter and reinstall the driver.

Disable encryption on the router and try to connect that way.

(From a JohnWill post)

TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

Start, Run, CMD, OK to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

Reboot the machine.
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
31-Mar-2009, 03:16 PM #5
I will give him these ideas. I know he was worried about removing all the wireless profiles, because some were configured by someone else. So he may try just local ones ?

Just seems so odd it started doing this out of no where and only at home.
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
01-Apr-2009, 01:46 PM #6
I'd bet it's a driver issue, I can't imagine the profiles causing a reboot.
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
15-Apr-2009, 10:33 AM #7
driver issue ??
Posted this problem elsewhere but seems everyone thinks its a driver issue.

Hubby's laptop older model running XP, has always connected to wireless internet, no problem until one day, suddenly (after no changes or updates) if he switches on the wifi switch the computer freezes and shuts down. This only happens at home ! At a recent hotel, had no problem.
Came home same thing happens here again. Switch on wifi (which automatically begins connection) computer freezes and shuts down.

How can this be a driver issue if it only happens at home ? Connects fine elswhere.
No issue with any other computers connecting at home.

Any thoughts ?
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
15-Apr-2009, 10:35 AM #8
Quote:
Originally Posted by JohnWill View Post
I'd bet it's a driver issue, I can't imagine the profiles causing a reboot.
If it is a driver issue how can it only be an issue at home ? When at a hotel, restaurant etc with wifi, there is no problem connecting.
darkwade's Avatar
darkwade darkwade is offline
Computer Specs
Member with 440 posts.
 
Join Date: Oct 2007
Experience: Systems builder/ PCRepair
15-Apr-2009, 01:37 PM #9
Is your network encrypted as it may be a encryption issue.

If you can post a little more info about your net work and your computer that would really help.

you can find allot of that info in a program called dxdiag

start menu/ run - then type " Dxdiag "
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
15-Apr-2009, 03:06 PM #10
Truthfully, I don't have a real idea what this could be. It's not a mainstream issue, and I'm having a problem with any such interaction. I'm guessing there is some environmental factor that we're not hearing about that would probably help with the understanding...
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
15-Apr-2009, 03:31 PM #11
Let me ask this, when it suddenly freezes, a blue screen with an error message pops up however the system shuts down so quick we can not read the error message. Is there any button to push to hold that screen or anything, so we can read the message ?
TerryNet's Avatar
Computer Specs
Moderator with 67,255 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
15-Apr-2009, 03:57 PM #12
Quote:
If it is a driver issue how can it only be an issue at home ?
"Maybe corrupted driver having difficulty with encryption but OK with unsecured network?"

Between us we've suggested 4 things to try to fix or better understand the problem. Have any been tried yet?
Jack Hackett's Avatar
Member with 1,938 posts.
 
Join Date: Nov 2006
15-Apr-2009, 04:24 PM #13
Quote:
Is there any button to push to hold that screen or anything, so we can read the message ?
In a round about way yes.
Right click on My Computer
select Properties
Click Advanced tab
Startup and Recovery Settings
under System failure remove the tick from Automatically restart
OK

now when the system crashes the BSOD will remain on screen untill you power off.
Make a note of the error code and any other relevant info and post it back on here
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
17-Apr-2009, 10:19 AM #14
Here was the error,

Driver_1RQL_NOT_LESS_OR_EQUAL

He went and downloaded an updated driver, Worked when directly connected to modem, worked via router in the same room as the router, but when he walked back into his office with the laptop, froze up and shut down and he had to start over with the driver. What in his office could cause this ??
Cvaughn's Avatar
Cvaughn Cvaughn is offline
Member with 92 posts.
THREAD STARTER
 
Join Date: Mar 2007
Experience: Beginner
17-Apr-2009, 10:20 AM #15
~ see hardward - driver thread, concerning this ~ thanks
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑

Content Relevant URLs by vBSEO 3.3.2