[MICHELLE!]

Hi Thanks in advance for all the help

Anyway, I've had a wireless G Belkin router for a while, and these few months, my MSN (windows live messenger) keeps randomly disconnecting, then reconnecting. It gets pretty frustrating/annoying, it even sometimees doesnt send my messages (IMs) and doesnt recieve the ones my contact sends to me. Also, sometimes when I click on a link, it sometimes wont load.

Thanks for all the help guys.

[MICHELLE!]

bumppp

[Lywellyn]

Do you use Microsoft's Wireless Zero Configuration to configure your wireless connection on your computer, or do you use the software that came with your wireless card?

[MICHELLE!]

What do you mean? :S Sorry for all the hassle, I'm kinda a beginner at this type of stuff.

[Lywellyn]

Sorry

When you set up your computer to connect to your wireless router, do you use what Windows provides, or do you use software that came with your wireless card?

[MICHELLE!]

I only ever had to set it up when I first bought it and stuff, and I'm pretty sure I used what Windows provided.

Thanks for all the help by the way, I appreciate it.

[Lywellyn]

If you used what Windows provided, that could provide some clues as to why you're randomly disconnecting.

For whatever reason, Windows' wireless configuration (Called 'Wireless Zero Config') will refresh itself at intervals, which can cause things to be disconnected.

Do you know what wireless card you have on your computer (and is it a laptop or desktop?)

[MICHELLE!]

Nope I don't, sorry. I don't even know what a wireless card is :S
And it's a laptop.

[Lywellyn]

Hmm. A wireless card is what enables your computer to connect to your wireless router.

For a laptop, it could either be a card that sticks out of the side, or more modernly, it's built in.

What version of Windows do you have?

[JohnWill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[MICHELLE!]

Thanks for the help. I have windows vista btw.

My ISP is Optus, I think.
Modem: SIMENS SpeedStream 4200
Router: Belkin Wireless G router (model no.: F5D7230-4)
Wireless
By the way, I was wondering..where do you find the encryption used?
Windows Vista Home Basic SP1
Firefox and Opera usually, sometimes just Opera, or sometimes just Firefox
& the description of problem is in the first post

CMD Message:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\dell>PING 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=285ms TTL=51
Reply from 206.190.60.37: bytes=32 time=283ms TTL=51
Reply from 206.190.60.37: bytes=32 time=286ms TTL=51
Reply from 206.190.60.37: bytes=32 time=286ms TTL=51

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 283ms, Maximum = 286ms, Average = 285ms

C:\Users\dell>PING yahoo.com

Pinging yahoo.com [206.190.60.37] with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=284ms TTL=51
Reply from 206.190.60.37: bytes=32 time=286ms TTL=51
Reply from 206.190.60.37: bytes=32 time=283ms TTL=51
Reply from 206.190.60.37: bytes=32 time=287ms TTL=51

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 283ms, Maximum = 287ms, Average = 285ms

C:\Users\dell>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Bluetooth Network Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.2.3] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
DELL-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
DELL-PC <20> UNIQUE Registered

C:\Users\dell>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : dell-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-22-69-BD-80-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-23-4D-65-5D-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e071:c75:e091:8176%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, 11 April, 2009 1:53:17 PM
Lease Expires . . . . . . . . . . : Tuesday, 18 May, 2145 8:46:20 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-22-19-CE-CD-DE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{C581E7EF-5D72-4C85-9848-CCFDCFA2F
945}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:3096:c79:3ba7:3f57:fdfc(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::c79:3ba7:3f57:fdfc%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{72C3A5AA-E681-4CA4-86F0-15714E688
97F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\dell>

[JohnWill]

The encryption was configured in the router's wireless setup. You can check the wireless connection status and see what encryption is in use.

[MICHELLE!]

It shows it as none.

[JohnWill]

That IPCONFIG shows a good connection to the wireless router. Maybe we're looking in the wrong place.



Run this test several times and post the results links here.



Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.