[furybringerx]

The laptop in question is Windows XP home OS.

It is able to connect to the router wirelessly without limited connectivity. There are no problems with the router since two other laptops are able to use the internet. I tried giving static ip's and doing other ipconfig stuff. I even tried connecting through cable and still the same problem.

Heard it is a virus and i've used AVG 8.5 to remove any threats but is still not working.

[pedroguy]

Ok:Some things to try:Firstly,lets see an ipconfig /all from the failing pc(wireless)
Can you ping the router
Can you ping www.yahoo.com

A failure to ping is generally a firewall issue.

Disable any F/Ws and try again.

Here are some ipconfig and ping tips from Johnwill.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
______

[furybringerx]

C:\Documents and Settings\richard>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : platformone
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-90-4B-FE-CC-95
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : 15 April 2009 20:19:43
Lease Expires . . . . . . . . . . : 15 April 2010 20:19:43
With FW
C:\Documents and Settings\richard>ping 192.168.2.6
Pinging 192.168.2.6 with 32 bytes of data:
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Reply from 192.168.2.6: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.2.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Documents and Settings\richard>ping 192.168.2.1
Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Reply from 192.168.2.1: bytes=32 time=1ms TTL=255
Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
C:\Documents and Settings\richard>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Reply from 206.190.60.37: bytes=32 time=97ms TTL=48
Reply from 206.190.60.37: bytes=32 time=127ms TTL=48
Reply from 206.190.60.37: bytes=32 time=98ms TTL=48
Reply from 206.190.60.37: bytes=32 time=96ms TTL=48
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 96ms, Maximum = 127ms, Average = 104ms
C:\Documents and Settings\richard>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
Without FW
C:\Documents and Settings\richard>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

Thanks for your reply, hope this is what you need to help me. My DNS and Gateway have the same address - like my other functioning laptops. Should I use the ones that are stored on my router?

[furybringerx]

C:\Documents and Settings\richard>ping 217.47.66.140 GATEWAY
Pinging 217.47.66.140 with 32 bytes of data:
Reply from 217.47.66.140: bytes=32 time=22ms TTL=254
Reply from 217.47.66.140: bytes=32 time=23ms TTL=254
Reply from 217.47.66.140: bytes=32 time=21ms TTL=254
Reply from 217.47.66.140: bytes=32 time=22ms TTL=254
Ping statistics for 217.47.66.140:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 23ms, Average = 22ms
C:\Documents and Settings\richard>ping 62.6.40.178 PRIMARY DNS
Pinging 62.6.40.178 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 62.6.40.178:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\richard>ping 194.72.9.38 SECONDARY DNS
Pinging 194.72.9.38 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 194.72.9.38:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[JohnWill]

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[furybringerx]

I followed those instructions and im still having the same problem.

[TerryNet]

Try the OpenDNS servers on your computer. You need do only step 1.

[furybringerx]

Tried that and didnt help

I looked at DHCP client list on my router and it had this:

192.168.2.3 - Furybringerx
192.168.2.2 - Jude-PC
192.168.2.4 - lucylaptop
192.168.2.5 - GJames-Laptop
192.168.2.6 - platformone
192.168.2.7 - platformone

A laptop with two IP's isn't normal right? Might it be because I once connected via cable and wireless at the same time?

[TerryNet]

A laptop with two IP's isn't normal right? Might it be because I once connected via cable and wireless at the same time?

That (your last question) is exactly right. The IP address is really for the adapter, not "the computer" as we often say.

Check that the DNS client service is Started (Control Panel - Administrative Tools - Services).

In case of corrupted drivers use Device Manager to uninstall the wireless adapter; reboot and let Windows find the adapter and reinstall the driver.

[furybringerx]

I uninstalled the network adaptors (wireless and ethernet) but one. It is called Symantec Network Security Miniport #3 and when I try to uninstall I get a dialog box saying:

"Failed to uninstall the device. The device may be required to boot up this computer"

Managed to remove but still no internet

[furybringerx]

so i google'd this problem and found a link on this site for norton removal tool. Did that and I still could not remove it.

[TerryNet]

Good chance that Norton is the problem. If uninstalling Norton and running the Norton Removal tool doesn't get rid of everything, reboot and run the Removal tool again. Then contact Symantic if there are still remnants of Symantic/Norton.

[JohnWill]

After uninstalling Norton and using the removal tool, run the stack repair I posted previously.