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Solved: New Computer Has Slow Internet connection, I have Hi-Speed Cable?

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JohnWill's Avatar
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26-Jul-2009, 01:27 PM #46
This almost has to be a problem from the modem out. If it's not the internal house wiring, it appears to be Charter's problem.
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27-Jul-2009, 06:31 PM #47
Hmmm, when you mean "from the modem out", does that mean from the modem I'm using? If you could describe the mechanics of this better please. Thanks.

Also, I was looking up somthing on my adapter configuration on performance options called flow control. The following was something I read about it. The underlined portion of the text appears to have a similar effect to it like what is happening to my connection. I currently have the "Rx & Tx Enabled". Im not entirley sure what this means.
Flow Control Overview

A link partner can become overloaded if incoming frames arrive faster than the device can process them, and this results in the frames being discarded until the overload condition passes. The flow control mechanism overcomes this problem and eliminates the risk of lost frames.
If a potential overload situation occurs, the device generates a flow control frame, which forces the transmitting link partner to immediately stop transmitting and wait a random amount of time before trying to retransmit.

This almost sounds like what is happening to my connection and the packets being sent.
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27-Jul-2009, 07:53 PM #48
Try disabling flow control, see what difference it makes.
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28-Jul-2009, 09:31 PM #49
Ok,

Flow Control Off: Problem Persists
Flow Control Tx Enabled: Problem Persists
Flow Control Rx Enabled: Problem Persists
Flow Control Both Enabled Problem persists

Unfortunately, it seems like nothing has changed.

Also,

I was trying to play an online game. Its requirments are not very hard to meet( especially with the hardware that i have...)
Specs are:
32MB of RAM
16MB Graphics card memory
56kbps or higher internet connection


Now when I start up the game client its says the following on a status report.

-Connecting to game server... The socket is already bound to an address.
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29-Jul-2009, 11:18 PM #50
I also did a test, I believe it is when recommended a lot by you JohnWill. It is a ipconfig and other following tests.

I will post the results.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Vincent>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : StudioXPS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ahvl.nc.charter.com
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : ahvl.nc.charter.com
Description . . . . . . . . . . . : Intel(R) 82567LF-2 Gigabit Network Connec
tion
Physical Address. . . . . . . . . : 00-24-E8-07-0B-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1cea:ada7:90be:697a%11(Preferred)
IPv4 Address. . . . . . . . . . . : 24.196.167.225(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Lease Obtained. . . . . . . . . . : Wednesday, July 29, 2009 12:45:46 PM
Lease Expires . . . . . . . . . . : Thursday, July 30, 2009 5:45:44 AM
Default Gateway . . . . . . . . . : 24.196.160.1
DHCP Server . . . . . . . . . . . : 68.114.38.226
DNS Servers . . . . . . . . . . . : 24.197.97.137
66.169.79.202
Primary WINS Server . . . . . . . : 127.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ahvl.nc.charter.com
Description . . . . . . . . . . . : isatap.ahvl.nc.charter.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:18a3:3cb6:e73b:581e(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::18a3:3cb6:e73b:581e%10(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : ahvl.nc.charter.com
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:18c4:a7e1::18c4:a7e1(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 24.197.97.137
66.169.79.202
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Vincent>ping <computer_IP_address>
The syntax of the command is incorrect.
C:\Users\Vincent>ping 24.196.167.225
Pinging 24.196.167.225 with 32 bytes of data:
Reply from 24.196.167.225: bytes=32 time<1ms TTL=64
Reply from 24.196.167.225: bytes=32 time<1ms TTL=64
Reply from 24.196.167.225: bytes=32 time<1ms TTL=64
Reply from 24.196.167.225: bytes=32 time<1ms TTL=64
Ping statistics for 24.196.167.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\Vincent>ping 24.196.160.1
Pinging 24.196.160.1 with 32 bytes of data:
Reply from 24.196.160.1: bytes=32 time=8ms TTL=255
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Ping statistics for 24.196.160.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 8ms, Average = 8ms
C:\Users\Vincent>ping 24.197.97.137
Pinging 24.197.97.137 with 32 bytes of data:
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.197.97.137: bytes=32 time=1520ms TTL=252
Reply from 24.197.97.137: bytes=32 time=13ms TTL=252
Ping statistics for 24.197.97.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 1520ms, Average = 766ms
C:\Users\Vincent>ping 66.169.79.202
Pinging 66.169.79.202 with 32 bytes of data:
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Reply from 66.169.79.202: bytes=32 time=1021ms TTL=252
Reply from 66.169.79.202: bytes=32 time=10ms TTL=252
Ping statistics for 66.169.79.202:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 1021ms, Average = 515ms
C:\Users\Vincent>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Request timed out.
Reply from 24.196.167.225: Destination host unreachable.
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
C:\Users\Vincent>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try ag
ain.
C:\Users\Vincent>ping www.yahoo.com
Pinging www-real.wa1.b.yahoo.com [69.147.76.15] with 32 bytes of data:
Reply from 69.147.76.15: bytes=32 time=34ms TTL=50
Reply from 69.147.76.15: bytes=32 time=35ms TTL=50
Request timed out.
Request timed out.
Ping statistics for 69.147.76.15:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 35ms, Average = 34ms
C:\Users\Vincent>ping www.yahoo.com
Pinging www-real.wa1.b.yahoo.com [69.147.76.15] with 32 bytes of data:
Reply from 69.147.76.15: bytes=32 time=35ms TTL=50
Reply from 69.147.76.15: bytes=32 time=35ms TTL=50
Reply from 69.147.76.15: bytes=32 time=35ms TTL=50
Reply from 69.147.76.15: bytes=32 time=35ms TTL=50
Ping statistics for 69.147.76.15:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 35ms, Average = 35ms
C:\Users\Vincent>ping www.yahoo.com
Pinging www-real.wa1.b.yahoo.com [69.147.76.15] with 32 bytes of data:
Reply from 69.147.76.15: bytes=32 time=36ms TTL=50
Reply from 69.147.76.15: bytes=32 time=34ms TTL=50
Reply from 69.147.76.15: bytes=32 time=34ms TTL=50
Reply from 69.147.76.15: bytes=32 time=34ms TTL=50
Ping statistics for 69.147.76.15:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 36ms, Average = 34ms
C:\Users\Vincent>ping www.yahoo.com
Pinging www-real.wa1.b.yahoo.com [69.147.76.15] with 32 bytes of data:
Reply from 69.147.76.15: bytes=32 time=38ms TTL=50
Reply from 69.147.76.15: bytes=32 time=37ms TTL=50
Reply from 69.147.76.15: bytes=32 time=36ms TTL=50
Reply from 69.147.76.15: bytes=32 time=70ms TTL=50
Ping statistics for 69.147.76.15:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 70ms, Average = 45ms
C:\Users\Vincent>ping www.yahoo.com
Pinging www-real.wa1.b.yahoo.com [69.147.76.15] with 32 bytes of data:
Reply from 69.147.76.15: bytes=32 time=33ms TTL=50
Reply from 24.196.167.225: Destination host unreachable.
Reply from 24.196.167.225: Destination host unreachable.
Reply from 69.147.76.15: bytes=32 time=44ms TTL=50
Ping statistics for 69.147.76.15:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 44ms, Average = 38ms
C:\Users\Vincent>


hopefully this is helpful.
JohnWill's Avatar
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30-Jul-2009, 05:07 PM #51
Did you ever try the line quality test that I suggested when connected directly to the modem with this machine?
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30-Jul-2009, 05:23 PM #52
Along with the above results. I looked up a internet evaluation test from Microsoft and did the test 2 times. It also seems like this is the problem. It may be that i need to have a router(because i just hook up the modem to the computer with a ethernet cable).The test details(below*) sound similar and reasonable to my problem as well.

Internet Connectivity Evaluation Tool

The Internet Connectivity Evaluation Tool checks your Internet router to see if it supports certain technologies. You can use this tool on a PC running either the Windows Vista or Windows XP operating system. If you're planning to run Windows Vista, this tool can verify whether your existing Internet router supports advanced features, such as improved download speeds and face-to-face collaboration using Windows Meeting Space.
The tool is intended to be run from a home network behind a home Internet (NAT) router. Running this tool from behind a corporate firewall or on operating systems other than those specified above won't produce accurate results. This tool requires administrator privileges to run.
The tests can require up to 10 minutes to complete and do not make any permanent changes to your router. For the most accurate results, your computer should be connected directly to your Internet router, using a wired connection.

Note Although it is unlikely, testing might interrupt your Internet connectivity or cause your router to stop responding. If you require uninterrupted Internet access at this time (for example, if you are in the middle of downloading a large file, bidding on a time-sensitive Internet auction, or playing an online game), you should wait and do this testing at another time.




TEST RESULTS (below)

Traffic Congestion Test
Internet routers sometimes lose information that is being transferred across the Internet when they experience congestion (full router queues). This loss of information is known as packet loss. Internet protocols like the Transport Control Protocol (TCP) can use packet loss as a congestion indicator. Explicit Congestion Notification (ECN) is a mechanism that provides routers with an alternate method of communicating network congestion. This notification effectively reduces TCP retransmissions and increases throughput. This test attempts to download a short Web document, first with ECN enabled and then again with ECN disabled. If both downloads succeed, the test passes, which indicates that your Internet router successfully allows packets through with ECN options set.

A result of "Supported" indicates that your router can work with this new Vista Feature to improve download speeds and increase endpoint connection reliability. Note You would need to explicitly enable ECN on Vista to take advantage of this feature.

Supported.
TCP High Performance Test
Window scaling is a Transport Control Protocol (TCP) option introduced for addressing performance problems. Some Internet routers cause TCP data transfers that use window scaling to fail, particularly when there's a mismatch between the scales chosen by two computers transferring the data. This test downloads a series of Web documents of increasing length until either an incomplete download is encountered or all downloads succeed. Success indicates that your router allows Windows Vista to negotiate the best data transfer rate and help improve download speeds.

If window scaling is not supported, your router cannot take advantage of network performance improvements for large file transfers. However, your basic Internet connectivity should not be affected.

Not supported.
UPnP Support Test
Many applications need to open ports (allow incoming traffic) through an Internet router, particularly when both communicating endpoints are behind different NATs. Modern routers allow hosts to create such open ports using Universal Plug and Play (UPnP). This test ensures that the router has UPnP enabled, can support a reasonable number of open ports, and can maintain these settings.

If this test does not succeed, experiences using certain programs may be degraded. However, your basic Internet connectivity should not be affected.

Not supported.
Multiple Simultaneous Connection States Test
This test creates 80 concurrent TCP connections to external Web servers and keeps them alive over the period of two minutes by attempting continuous data download using HTTP. Passing this test indicates that your router robustly supports multiple computers or programs accessing the Internet simultaneously.

If this test does not succeed, certain applications which use multiple network streams may run in a degraded manner, or you may have difficulties when using many Internet applications at the same time. However, basic Internet connectivity should remain unaffected.







Basic Internet Connectivity Test
This test is intended to ensure that your computer has basic Internet connectivity, which is needed for the rest of the tests.

A result of "Supported" indicates that your computer has basic Internet connectivity.

Supported.
Network Address Translator Type
One primary function of most home Internet routers is Network Address Translation (NAT). Routers providing NAT support assign private IP addresses on the local network. NAT maps these private addresses on the inside network to a public IP address on the outside network so that computers behind the Internet router can communicate with the rest of the Internet. Since Network Address Translators can work in different ways, this test uses Microsoft servers to identify your router's NAT type. Some protocols work better through routers that act as cone-type NATs than routers that act as symmetric-type NATs.

Success of this test means that your Internet router or firewall acts similar to a cone NAT. This means that it helps applications which use Internet Protocol version 6 (IPv6) to connect, regardless of your ISP's IPv6 support. For example, in Windows Vista you can collaborate with others across the Internet using Windows Meeting Space.

Supported.
Traffic Congestion Test
Internet routers sometimes lose information that is being transferred across the Internet when they experience congestion (full router queues). This loss of information is known as packet loss. Internet protocols like the Transport Control Protocol (TCP) can use packet loss as a congestion indicator. Explicit Congestion Notification (ECN) is a mechanism that provides routers with an alternate method of communicating network congestion. This notification effectively reduces TCP retransmissions and increases throughput. This test attempts to download a short Web document, first with ECN enabled and then again with ECN disabled. If both downloads succeed, the test passes, which indicates that your Internet router successfully allows packets through with ECN options set.

A result of "Supported" indicates that your router can work with this new Vista Feature to improve download speeds and increase endpoint connection reliability. Note You would need to explicitly enable ECN on Vista to take advantage of this feature.

Supported.
TCP High Performance Test
Window scaling is a Transport Control Protocol (TCP) option introduced for addressing performance problems. Some Internet routers cause TCP data transfers that use window scaling to fail, particularly when there's a mismatch between the scales chosen by two computers transferring the data. This test downloads a series of Web documents of increasing length until either an incomplete download is encountered or all downloads succeed. Success indicates that your router allows Windows Vista to negotiate the best data transfer rate and help improve download speeds.

If window scaling is not supported, your router cannot take advantage of network performance improvements for large file transfers. However, your basic Internet connectivity should not be affected.

Not supported.
UPnP Support Test
Many applications need to open ports (allow incoming traffic) through an Internet router, particularly when both communicating endpoints are behind different NATs. Modern routers allow hosts to create such open ports using Universal Plug and Play (UPnP). This test ensures that the router has UPnP enabled, can support a reasonable number of open ports, and can maintain these settings.

If this test does not succeed, experiences using certain programs may be degraded. However, your basic Internet connectivity should not be affected.

Not supported.
Multiple Simultaneous Connection States Test
This test creates 80 concurrent TCP connections to external Web servers and keeps them alive over the period of two minutes by attempting continuous data download using HTTP. Passing this test indicates that your router robustly supports multiple computers or programs accessing the Internet simultaneously.

A result of "Supported" means that your Internet router can handle a large number of simultaneous connections. This will enable you to connect to the Internet reliably using multiple applications or multiple computers. Also, your experience with applications that use multiple network streams (like some file download/sharing programs) will be enhanced.






*note, sorry for the huge size that this post is taking up...
JohnWill's Avatar
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30-Jul-2009, 05:30 PM #53
Again, please do the test I suggested.
Neo V's Avatar
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30-Jul-2009, 07:46 PM #54
Unfortunately I cannot do those tests because a upgrade to a premium payed account is required. However, I was able to do those tests for free before July. I'm sorry that I cannot do those tests, but for misc. reasons I cannot pay for it.

I cannot figure out how to get my true IP address by the way. *
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31-Jul-2009, 10:01 AM #55
I have done those tests as recently as two days ago, and I've never paid for an account there.

You need to look a little harder.
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05-Aug-2009, 07:22 PM #56
Ok i found it. It seems that I had misread what it said out the top of the tools page. It said I had zero balance points and it was rejecting me a lot, but I figured it out.

It also seems that when I try to do these tests it says the "target IP does not respond to ICMP ping". I set McAfee fire wall to allwo ICMP ping requests but it does not seem to change anything. Everytime I start the test and it asks for my true IP address, the IP is different day to day(something to do with charter i assume?). I am using a wired connection( and am currently waiting for the results to the test. I'm guessing that its going to the same message as before.

If this persists i'm going to need a way make the ICMP ping requests work etc etc.
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05-Aug-2009, 07:36 PM #57
Yea, just after the above post I got the results. Just like before it says target IP does not respond to ICMP ping requests.

Here is the link to the results but just like before it does not seem like it will help because the important parts of the test that you needed are not performed.

http://www.dslreports.com/linequality/nil/2550420

I'm going to need some help on how to find my true IP address so we can make this work.
JohnWill's Avatar
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06-Aug-2009, 10:26 AM #58
Well, even the bottom part shows some serious ISP or computer issues, but we would like to see the full test with PING enabled.

Connect DIRECTLY to the cable modem, and disable the firewall on your machine. Then run the line quality tests again.
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06-Aug-2009, 03:46 PM #59
I hooked up my modem to my computer using an internet cable(cat cable). I turned off my firewall and set ICMP logging setting to allow ICMP ping requests. However it seems that it still says that the IP does not respond.

*note*: Directly does mean that it is hooke directly using a cat5 cable right?, also Ever since we have had cable internet with charter, I have been connected this way.

I'm going to go out on a limb here, but im willing to say that this actually might be the problem. I started the test and less tha an hour later i got the results. The IP address keeps changing for some reason. I'm sure my (proxy?) IP changes day to day, probably something to do with charter.

Im not sure what other things i can disable. Windows firewall is always off now, because I know that 2 firewalls conflict with each other. I have heard that even if McAfee firewall is turned off it is not entirly disabled, but I'm not sure if that is entirly true.

Here is the link results.
http://www.dslreports.com/linequality/nil/2550752

Here are additional link results from the past 6months. All of witch were done when I had this problem.

http://www.dslreports.com/testhistory/1639620/9d8b4
JohnWill's Avatar
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06-Aug-2009, 07:13 PM #60
Your second link points to Techguy, you must have done something odd for that one!

You still have a firewall in the way. Boot in Safe Mode with Networking and run the test.
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Tags
cable, internet, new computer, slow, slow cable internet

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