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Need help with settings to use scan to email feature on printer


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ParadiseWriter's Avatar
ParadiseWriter ParadiseWriter is offline
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24-Apr-2009, 05:20 PM #1
Need help with settings to use scan to email feature on printer
I am attempting to use the scan to email feature on my Xerox Phaser 6115MFP and get an error code of "0097:[DNS] Cannot Get IP -- SMTP".

Being that I am network illiterate, I have no idea if I am suppose to use my gmail smtp information, my ISP smtp information or either. Calls to both companies (Xerox and Road Runner) refer me back to each other for help. I tried using the SMTP and port information for both and receive the same error message above on my printer.

I am attempting to do this to have my home office reduce paper and be a little more green. If I can create digital copies of my clients paperwork and have the printer email them to me, I will not need to keep a hard copy on file.

My setup:

-My cable modem connected to my wireless router
-The printer is connected to the wireless router via an ethernet cable.

Options on the printer:

Network Setup:

1. DHCP/BOOTP = ON
2. AUTO IP = ON
3. TCP/IP ADDRESS = 169.254.83.75
4. NETWORK MASK = 255.255.0.0
5. GATEWAY = 0.0.0.0
6. DNS CONFIG. = DISABLE
7. DDNS CONFIG = DISABLE

E-Mail Setup:

1. SENDER NAME = XEROX PHASER 6115MFP
2. E-MAIL ADDRESS = (my email address)
3. SMTP SERVER = smtp-server.hawaii.rr.com (the default wants an IP address)
4. SMTP PORT NO. = 25
5. SMTP TIMEOUT = 60
6. TEXT INSERT = OFF
7. DEFAULT SUBJECT = From 6115MFP

Any help would be greatly appreciated.
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24-Apr-2009, 06:21 PM #2
You have a problem with the IP address on your printer. It's not getting an IP address from your DHCP server which would typically be your broadband router.

I don't remember if I tried sending an email to my external web based email account. But I did test sending scan to email documents to an internal email server I have running on my network. I no longer have the 6115 though as it was a real headache the first month I owned it and ended up sending it back.
ParadiseWriter's Avatar
ParadiseWriter ParadiseWriter is offline
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24-Apr-2009, 07:06 PM #3
Ok, I went into my router settings and, even though DHCP was enabled, I assigned a static IP to the MAC address of my printer. This then updated the configuration of my printer settings once I did a reset on the printer. I am still messing around with it, as it is still not working.

New IP address of the printer is 192.168.1.125
ParadiseWriter's Avatar
ParadiseWriter ParadiseWriter is offline
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24-Apr-2009, 07:41 PM #4
Question to anyone:

Is my ISP my smtp provider or is the printer trying to be the provider? I hope that question makes sense.

It will make a difference with the settings I try to use on the printer.

Do I use set the printer to use the email address I have with my ISP? If so, I have no place to enter my password.

I'm so confused!
ParadiseWriter's Avatar
ParadiseWriter ParadiseWriter is offline
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24-Apr-2009, 11:08 PM #5
Ok, I just discovered that my printer does not support authentication for SMTP and that there is no upgrade tht will cause it to do so.

New question: Can I use an email client for authentication?
ParadiseWriter's Avatar
ParadiseWriter ParadiseWriter is offline
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24-Apr-2009, 11:30 PM #6
My hopes are becoming dashed. Just read the following:

NOTE: The Phaser 6115 printer does not support SMTP authentication; therefore, the Scan to E-mail feature will only work with an open-relay E-mail server that does not require SMTP authentication. There are no upgrades or configurations to enable SMTP authentication on the printer.

I am assuming that the printer was designed to be used in a network environment where the is a local email server.
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