[pabbles531]

Hi,
I am having trouble connecting to a particular wireless network with my pc laptop. I can see the router and have very good signal strength, and while the laptop says it is connected, when I try to load any webpages, they just continuously try to load, with nothing coming up but a blank white page. I've been in contact with my ISP, who has been absolutely no help at all. They are assuming it's the laptop; however, I am able to use this laptop elsewhere to connect to wireless networks all the time--this is the first trouble I've had.

Forgive me, I'm not extremely computer savvy, but here is what I've done so far: cmd prompt-ipconfig...says ipv6 is connected (isp talked me through that). Then, they walked me through ping, which did not work because no page came up again. They had me doublecheck all the options in internet options, which, according to them, was correct.

I'm at a loss here because it seems like nobody can help. The laptop is connected to the internet (lower right hand corner of screen says "currently connected to snouffer net, access: local and internet - and the earth symbol is in front of the icon, indicating I am in fact connected), but no web pages.

Please, if anyone can help?

[JohnWill]

While connected to the problem network, please do this.


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[pabbles531]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jessica>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Jessica-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : chn.comcast.net
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
Physical Address. . . . . . . . . : 00-22-FA-49-1B-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8412:e804:e6ff:2913%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, May 14, 2009 4:14:10 PM
Lease Expires . . . . . . . . . . : Thursday, May 14, 2009 5:14:10 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.87.75.194
68.87.64.146
68.87.72.130
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
Physical Address. . . . . . . . . : 00-23-5A-13-CA-5B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : isatap.chn.comcast.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2c4a:1b76:3f57:fff3(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2c4a:1b76:3f57:fff3%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Jessica>ping 192.168.0.12
Pinging 192.168.0.12 with 32 bytes of data:
Reply from 192.168.0.12: bytes=32 time=1ms TTL=128
Reply from 192.168.0.12: bytes=32 time=1ms TTL=128
Reply from 192.168.0.12: bytes=32 time=1ms TTL=128
Reply from 192.168.0.12: bytes=32 time=1ms TTL=128
Ping statistics for 192.168.0.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
C:\Users\Jessica>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.
Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Jessica>ping 68.87.75.194
Pinging 68.87.75.194 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.
Ping statistics for 68.87.75.194:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

[JohnWill]

It appears something is amiss with the gateway, you should be able to ping that, as well as the DNS servers. I can ping that DNS Server address, so it appears to be working.

Does this machine connect to other wireless networks without an issue?

[pabbles531]

Yes, I can connect at Panera Bread, but it is very slow there (thought it was their network?)...what is a gateway?

[JohnWill]

The Default Gateway you tried to ping.

This may be something more general, how does a wired connection work on this machine?

[pabbles531]

When I hook the ethernet cable up to the laptop, it works great. Internet comes right up, and is fast. Strange thing is...I have 1 desktop pc hooked up to the ISP modem router. The 2nd desktop pc is hooked up to a linksys wireless router that connects to the 1st pc. They both access the internet fine on the same network I am trying to connect to on the laptop. I don't know if that makes sense, how I described it. Seems like the network is ok because the 2nd pc is connecting okay.

[JohnWill]

That's what I was trying to find out.

Is this your network you're connecting to?

[pabbles531]

Yes, this is my home network.

[JohnWill]

Let's go for my standard list of router fixes, I'd try them in this order.

1. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US.
2. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
3. Update the firmware to the latest version available on the manufacturer's site.
4. Reset the router to factory defaults and reconfigure.
5. Update the network drivers (wired and wireless) on your computer to the latest available.

Many times these measures will resolve a lot of intermittent issues.

[pabbles531]

Thank you for your help How do you update the network driver?

[JohnWill]

Go to the computer manufacturer and download the latest wired and wireless drivers for your computer.