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Connected to internet but cannot go online


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keanudracula's Avatar
keanudracula keanudracula is offline
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Join Date: May 2009
Experience: Intermediate
14-May-2009, 08:01 AM #1
Connected to internet but cannot go online
This is a recurring problem and I'm not sure how to permanently fix the problem. When connected through an ethernet cable the computer will connect to the internet no problem. Everything seems fine until I go to open IE. Page Cannot Be Displayed comes up everytime. Last time this happened I ended up restoring the entire computer back to factory. If possible I would like to not have to do that again. Any help would be much appreciated.
vistashen's Avatar
vistashen vistashen is offline
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Join Date: May 2009
Location: Chennai-India
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14-May-2009, 08:12 AM #2
From command prompt type "ping www.yahoo.com" without qoutes and let me know the result.

try this
http://support.microsoft.com/kb/936213

Disable all the firewall like from antivirus inbuilt firewall and windows firewall and try to browse.
keanudracula's Avatar
keanudracula keanudracula is offline
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14-May-2009, 08:28 AM #3
C:\Users\A>ping www.yahoo.com
Ping request could not find host www.yahoo.com. Please check the name and try again.

I also tried everything listed on the link you gave me. That was also a no go.
JohnWill's Avatar
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Location: South Eastern PA, USA
14-May-2009, 09:51 AM #4
What is the version and patch level of Windows on the machine?


Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output!

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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Tags
ethernet, internet, toshiba, trouble

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