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HP wireless assistant missing


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davebigs's Avatar
davebigs davebigs is offline
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02-Jun-2009, 12:03 PM #1
HP wireless assistant missing
I have a compaq presario F730 us which is just a year and a half old. The HP wireless assistant won't even open. Hp tell me that my waranty is up and this model does not fall into the group that has that special extended waranty. I have been reading everything here and trying things, nothing seems to work. I have vista home edition. Can someone please help me........I have to connect with a cord now.
Thanks....
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02-Jun-2009, 12:18 PM #2
You may not need the HP Wireless Assistant. It allows for individual control of the wireless components (e.g.: BT and WiFi separately). Do you have both BT and WiFi hardware installed on your PC? Is the problem that WiFi is not "on"?

The HP Wireless Assistant may be downloaded from here.

Last edited by AKAJohnDoe; 02-Jun-2009 at 01:27 PM..
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02-Jun-2009, 02:22 PM #3
the wireless does not work, i have to connect with a wire now. I have downloaded that file already, but I can't even open the wireless assistant.
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02-Jun-2009, 03:57 PM #4
So, two problems? Cannot open the HP wireless assistant utility and you cannot get a wireless connection?

Please be more specific about the 2nd problem. Does the wireless switch seem to switch the wireless on and off? Does the wireless adapter appear in Device Manager under Network Adapters? Does the wireless connection appear in Network Connections?
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04-Jun-2009, 01:00 PM #5
The wireless switch does not change the amber light to green as it used to do.
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04-Jun-2009, 01:02 PM #6
It does not show up in network connections, someone please help.
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04-Jun-2009, 01:03 PM #7
What is BT ?
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04-Jun-2009, 03:16 PM #8
BT is BlueTooth; however, it certainly sounds like this may well be a simple hardware problem. Did you get a two year warranty?
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04-Jun-2009, 03:22 PM #9
OK, no blue tooth, and no two year warranty. Notebook is just outside of warranty and HP won't help.
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04-Jun-2009, 03:42 PM #10
The HP wireless assistant don't even show up in my list of programs .
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04-Jun-2009, 05:06 PM #11
Check your Services are Started on all PCs:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations)
  • WLAN AutoConfig (Vista wireless configurations)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.






I'd like to see what you have here:



Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?





Let's see this as well.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
TerryNet's Avatar
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04-Jun-2009, 06:38 PM #12
Quote:
The wireless switch does not change the amber light to green as it used to do.
That almost always means hardware failure--the switch or the wireless adapter.

One thing to try--unplug the laptop, remove the battery and carefully remove the wireless adapter. Reinsert it firmly.
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04-Jun-2009, 07:14 PM #13
I don't know about Compaq, but HP is infamous for failed wireless adapters. Usually just out of warranty. Theoretically, HP and Compaq are the same company ....
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04-Jun-2009, 10:55 PM #14
This is what I found. Please advise further...

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Carl>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Carl-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-1B-24-CF-FE-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2c48:e37c:f6cf:2a72%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, June 04, 2009 6:38:49 PM
Lease Expires . . . . . . . . . . : Saturday, June 02, 2018 6:38:48 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 201332278
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-70-30-38-00-1B-24-CF-FE-2E

DNS Servers . . . . . . . . . . . : 192.168.2.1
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:14c3:47b:3f57:fdfd(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::14c3:47b:3f57:fdfd%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Carl>
JohnWill's Avatar
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05-Jun-2009, 08:33 AM #15
You have no wireless hardware that's installed and recognized by Windows. Let's see this, I asked for it previously.

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
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