[meeple]

I have had a MSI Wind U100 for a while now and have been plagued by a number of wireless problems... but the latest one has me baffled. Usually they can be solved by a driver update or flashing the bios. This time, I have full connectivity but no data can be transferred. I have tried repairing, refreshing the dns cache etc. I went into ipconfig and can see an ip address for myself, but I can't ping the router, or anything else for that matter. Any Ideas?

[JohnWill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[meeple]

ISP: Shaw Cable
Router/Modem: Unknown, I'm renting and the modem is upstairs...
its TRENDnet though.
Wireless Connection
No ecryption
Windows XP Pro SP3 Used
IE and Firefox both used

No text errors, the windows utility that connects to the internet states that the computer is connected, but when I open IE/Firefox, I get "Page Cannot be Displayed"

I haven't tried a direct connection to the router, as I said, its unavailable so thats not an option right now.

No other computers are exhibiting any similar symptoms

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Mike>ping 206.190.60.37
Pinging 206.190.60.37 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\Mike>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Documents and Settings\Mike>NBTSTAT -n
Wireless Network Connection 2:
Node IpAddress: [192.168.1.100] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
MEEPLE <00> UNIQUE Registered
MEEPLE <20> UNIQUE Registered
MSHOME <00> GROUP Registered
Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []
No names in cache
\Device\NetBT_Tcpip_{934B9CD7-977B-4EC0-BFD6-C66191A55153}:
Node IpAddress: [0.0.0.0] Scope Id: []
No names in cache
C:\Documents and Settings\Mike>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Meeple
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : vc.shawcable.net
Ethernet adapter Wireless Network Connection 2:
Connection-specific DNS Suffix . : vc.shawcable.net
Description . . . . . . . . . . . : 802.11b/g Mini Card Wireless Adapter
Physical Address. . . . . . . . . : 00-21-85-79-1E-94
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Wednesday, June 03, 2009 9:50:09 PM
Lease Expires . . . . . . . . . . : Wednesday, June 10, 2009 9:50:09 PM
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast E
thernet NIC
Physical Address. . . . . . . . . : 00-21-85-50-3A-EC
Ethernet adapter {934B9CD7-977B-4EC0-BFD6-C66191A55153}:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : TAP VPN Adapter - Packet Scheduler M
iniport
Physical Address. . . . . . . . . : 00-FF-93-4B-9C-D7

[JohnWill]

Can you ping the router at 192.168.1.1?

If so, maybe the router has died or it's not actually connected to the ISP. Do any other machines using this network connect properly? Can you connect this machine with a wired connection? If that fails, try the wired connection booted in Safe Mode with Networking.

I notice a VPN, those can sometimes kill your connections, you may have to uninstall any VPN clients.

If all else fails, give this stack reset a try.

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.

[meeple]

I can't ping the router

Other computers use the same router with no problems, and the MSI Wind can't use any other router either.

I've tried a little USB Dongle to try to connect with the same result... says I'm connected but no Internet.

The stack reset didn't help.

Any sure fixes/ other ideas I can try?

[JohnWill]

You have two computers that can't connect. I have to believe that the router is blocking you for some reason. The fact that you get the 192.168.1.100 address suggests to me that you're the only wireless connection, or at least the first. I think you need to fix the router here.

The MSI Wind may have a totally different issue if it can't connect anywhere.

[TerryNet]

I didn't notice a response to John's

I notice a VPN, those can sometimes kill your connections, you may have to uninstall any VPN clients.

If you've taken care of that uninstall any non-Windows firewall or security suite. If Norton or McAfee use the respective Removal Tool.

[meeple]

Sorry, I can indeed ping the router, I forgot the two zeros.

The other two computers using this router both have perfect internet. And the Wind can't connect anywhere else either.

I have uninstalled my bitdefender firewall... but how do I uninstall the VPN client, as far as I know... I just used the windows utility to create it.

[TerryNet]

Sorry, I can indeed ping the router, I forgot the two zeros.

What "two zeros"? There are no zeros in

ping 192.168.1.1

[JohnWill]

If you can't ping 192.168.1.1, that's a problem...

[meeple]

I can ping 192.168.1.100 but not 192.168.1.1

[JohnWill]

Did you try this in Safe Mode with Networking as I requested previously? Can you ping 192.168.1.1 in that mode?

[meeple]

The Safe Mode and Networking came back the same, I can ping 192.168.1.100 but not 192.168.1.1

[JohnWill]

Please post a HijackThis 2.00.2 Log here.

[meeple]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:45:52 PM, on 6/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\System Control Manager\MSIService.exe
C:\Program Files\TRENDnet\TEW-424UB\SiSWLSvc.exe
C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\System Control Manager\MGSysCtrl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Realtek\8187SE Wireless LAN Utility\RtWLan.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\TRENDnet\TEW-424UB\TRENDnet.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtBty.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Program Files\iPod\bin\iPodService.exe
F:\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msi.com.tw
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msi.com.tw
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ITSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
O4 - HKLM\..\Run: [MGSysCtrl] C:\Program Files\System Control Manager\MGSysCtrl.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol 52\axcmd.exe" /automount
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: REALTEK RTL8187SE Wireless LAN Utility.lnk = C:\Program Files\Realtek\8187SE Wireless LAN Utility\RtWLan.exe
O4 - Global Startup: Wireless Configuration Utility HW.32.lnk = ?
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msi.com.tw
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://tky09.celartem.com/en/downloa...trol_en_US.cab
O16 - DPF: {4C833081-D026-4FF8-968F-7EAB660D2FBA} (TVAnts ActiveX Control) - http://download.tvants.com/pub/tvant...cab/tvants.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Micro Star SCM - Unknown owner - C:\Program Files\System Control Manager\MSIService.exe
O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\Program Files\TRENDnet\TEW-424UB\SiSWLSvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 52\StarWind\StarWindServiceAE.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
--
End of file - 6766 bytes