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haze_3 · 23-Jun-2009, 10:07 PM #1

Hey,
i have a problem on my laptop when trying to connect to the internet... i have a connection to my wireless network as the signal strength is excellent, i just cant load up the webpages! although having said that this is the diagnostic report that comes up

Cannot communicate with primary DNS server (fe80::19d2:c462:890e:61b7%9).

This is a home wireless connection, im only a beginner

and any help would be much appreciated, also if it could be simplified when explaing so i can understand...

Cheers

Peter

haze_3 · 23-Jun-2009, 10:16 PM #2

Ive read a few other post with similar problems and noticed that a ipconfig /all maybe of help so here it is

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brenda>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Peter-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-19-7E-21-64-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c49:8fa4:7d8d:d5b3%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, 24 June 2009 11:12:37 AM
Lease Expires . . . . . . . . . . : Saturday, 31 July 2145 6:38:42 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218110334
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-86-65-1E-00-16-36-FD-CE-26

DNS Servers . . . . . . . . . . . : fe80::19d2:c462:890e:61b7%9
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DBFB4B15-87D1-4EDE-BA03-5C49AC8B9
CAD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Brenda>

**JohnWill** · 24-Jun-2009, 08:58 AM #3

Let's expand those tests.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

haze_3 · 24-Jun-2009, 10:51 PM #4

Thanks for the help so far...
ive conducted the other commands you requested, i wasnt quite sure with the DNS ping but i tried a few different things...

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brenda>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Peter-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-19-7E-21-64-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c49:8fa4:7d8d:d5b3%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 25 June 2009 12:16:20 PM
Lease Expires . . . . . . . . . . : Sunday, 1 August 2145 6:47:01 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218110334
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-86-65-1E-00-16-36-FD-CE-26

DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DBFB4B15-87D1-4EDE-BA03-5C49AC8B9
CAD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 22:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Brenda>ping 192.168.2.3

Pinging 192.168.2.3 with 32 bytes of data:
Reply from 192.168.2.3: bytes=32 time=1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128
Reply from 192.168.2.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Users\Brenda>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=54ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 54ms, Average = 14ms

C:\Users\Brenda>ping fe80::19d2:c462:890e61b7%9
Ping request could not find host fe80::19d2:c462:890e61b7%9. Please check the na
me and try again.

C:\Users\Brenda>ping fe80::19d2:c462:890e61b7%9 192.168.2.1
Ping request could not find host fe80::19d2:c462:890e61b7%9. Please check the na
me and try again.

C:\Users\Brenda>ping 192.168.2.1

Pinging 192.168.2.1 with 32 bytes of data:
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64
Reply from 192.168.2.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.2.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Users\Brenda>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Brenda>ping yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Users\Brenda>

I hope this what you were looking for if not just reply and ill try again

Cheers Peter

**JohnWill** · 25-Jun-2009, 08:34 AM #5

Well, that wasn't it exactly, but close enough to see what's going on.

Is that router a modem/router, or do you have a separate modem? If you have a separate modem, please connect a wired connection directly to the modem and repeat the ping tests. The following data comes from the IPv4 results, not the IPv6 stuff, which is not used. The correct address format for these data fields will be four plain numbers separated by periods, i.e. nnn.nnn.nnn.nnn. The fields with the alpha mixed in are the IPv6 stuff and not useful.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

**TerryNet** · 25-Jun-2009, 10:01 AM #6

Well, John, it's time to add yet another red or purple explanation--something like "IP address means IPv4 address if there are both IPv4 and IPv6 addresses."

Note that the diagnostic info quoted in initial post is "Cannot communicate with primary DNS server (fe80::19d2:c462:890e:61b7%9)." Does this imply that Vista is trying to use the IPv6 for DNS, or just that it tried pinging all the DNS servers?

You probably noted these differences between the initial and subsequent ipconfig /all; but just in case you didn't and they include a clue ...

1st: DNS Suffix Search List. . . . . . : mshome.net
2nd: DNS Suffix Search List. . . . . . : Belkin [default for Belkin router]

1st: DNS Servers . . . . . . . . . . . : fe80::19d2:c462:890e:61b7%9 [unusual?]
192.168.2.1
2nd: DNS Servers . . . . . . . . . . . : 192.168.2.1

1st: NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List : [never saw this here before]
mshome.net
2nd: NetBIOS over Tcpip. . . . . . . . : Enabled

**JohnWill** · 25-Jun-2009, 02:29 PM #7

Yep, that's probably my next change.

You're right, I didn't spot the change from Belkin to mshome, wonder what that's about. Seems that probably has something to do with this as well, but I'm not sure what.

The hex for the DNS server is IPv6, though again it appears in a strange place.

**JohnWill** · 25-Jun-2009, 02:30 PM #8

Time for a stack reset here, just to cover all the bases.

TCP/IP stack repair options for use with Windows Vista.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

smartscorpion · 26-Jun-2009, 02:20 PM #9

even i am facing the same problem...
and i have tried stack reset as well after reading ur answers but even that didn't help...

what next to do?

**TerryNet** · 26-Jun-2009, 03:06 PM **#10**

For smartscorpion's issue please continue here.

haze_3 · 01-Jul-2009, 09:00 PM **#11**

thanks for the help thus far...

i conducted the stack reset and still cannot get a connection... what do i need to do next?

i have some more information that maybe helpful
my wireless router is a 'belkin - wireless G 2.4Ghz 802.11g' model F5D7230-4
my modem is a 'Siemens Speedstream 4200 - ethernet/adsl modem'

i dont know if that helps.

i must apologise for the late replies have been busy with university exams

Cheers

haze_3 · 01-Jul-2009, 09:12 PM **#12**

This the ipconfig /all after the resets if it helps...

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Brenda>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Peter-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

Physical Address. . . . . . . . . : 00-19-7E-21-64-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c49:8fa4:7d8d:d5b3%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 2 July 2009 10:48:04 AM
Lease Expires . . . . . . . . . . : Sunday, 8 August 2145 5:30:33 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 218110334
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0D-86-65-1E-00-16-36-FD-CE-26

DNS Servers . . . . . . . . . . . : fe80::19d2:c462:890e:61b7%9
192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8038 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-16-36-FD-CE-26
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DBFB4B15-87D1-4EDE-BA03-5C49AC8B9
CAD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 21:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{DBFB4B15-87D1-4EDE-BA03-5C49AC8B9
CAD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 24:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : isatap.Belkin
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Brenda>

**TerryNet** · 01-Jul-2009, 09:14 PM **#13**

Make sure that you have the Speedstream 4200 modem/router connected to the Belkin's Modem port.

Access the Belkin and make sure it got a good WAN (Internet) IP configuration from the Speedstream. If you are not sure what's good, just tell us the IP address, mask, default gateway and DNS server(s).

haze_3 · 05-Jul-2009, 11:31 PM **#14**

ok when i went to connect it all up, my internet dropped out of my PC and i couldnt connect to the internet...

Should i reset the router, and maybe try reinstalling the whole lot? im at a loss to where to go...

**TerryNet** · 06-Jul-2009, 09:44 AM **#15**

See post # 13.

Also, if you can access the internet by connecting directly to the Speedstream modem/router you could show us the ipconfig /all for that connection.

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