[EugeneV]

Hi,
This has got me baffled. I have a D-Link DCS-920 network camera. It was working but now I cannot see it on the web. The IP address from the camera shows 192.168.1.45 but the Westel 327W router (from verizon) says the camera is at IP 97.0.1.42 when I look at the network status page.

When I try to see the camera on line (from a remote location) and type in the WAN IP plus ":5000" which is where I have the port forwarded to, I cannot see the camera. However, I can see it using the router program inside the house
.
The router tells me the camera is at the 168 address when I go to set port forwarding. I cannot set the port forwarding to the 97 address.

Any hints would be appreciated. Thanks.

[parttimetechie]

What program are you using to see the video? Is it a free or paid program? I would love to do this but fear the expense would be out of sight

[EugeneV]

This is a security camera D-Link DCS-920. Comes with its own software or can be directly viewed on the web if you can get it past your router..
Cost for the camera was about $80.

[JohnWill]

You don't set port forwarding with the public IP address, that's assumed for any ports, since there is only one WAN address. The port forwarding strictly references the local network addresses.

[parttimetechie]

Euguene, do you have a link to the camera?

[EugeneV]

Hi,
Correct.
I have port forwarded the camera within the router software.
The camera is telling me IP 192.168.1.42 and have forwarded that to port 5003 in the Westal 327W router software.
I then check the WAN IP that it tells me to use to find the network on the web. I type that in Firefox plus ":5003" and I get a time out, no connection error.
The weird thing is that the router tells me (from the main screen ststus page) that the camera is at IP 97,0,1,42. But when I go to port forwarding, the software only allows me to forward what it says is the camera at 192.168.1.42.

In any event, I still see no camera on the web.
???

[EugeneV]

Hi,
Correct.
I have port forwarded the camera within the router software.
The camera is telling me IP 192.168.1.42 and have forwarded that to port 5003 in the Westal 327W router software.
I then check the WAN IP that it tells me to use to find the network on the web. I type that in Firefox plus ":5003" and I get a time out, no connection error.
The weird thing is that the router tells me (from the main screen ststus page) that the camera is at IP 97,0,1,42. But when I go to port forwarding, the software only allows me to forward what it says is the camera at 192.168.1.42.

In any event, I still see no camera on the web.

[L8ians]

From the description which you gave i can understand you have a westell 327w router with public ip 97.0.1.42 and a dlink D-Link DCS-920 network camera.

first make sure that you have a static wan ip address for your westell router.
Then assign a static ip address for the dlink network camera in the lan ip range (example:192.168.1.100).

Assigning a static ip address for dlink camera:

you will have a user interface for the dlink camera log in to the user interface of the dlink camera by typing the current ip address of the dlink camera (192.168.1.x).
Then go to setup and then go to network setup.
give a static ip address 192.168.1.100 and below type the port number 5000.

once you are done log in to the westell router and do a port forwarding for the network camera (ip address 192.168.1.100 and port number 5000).

Now try to see the camera on line (from a remote location) by typing the WAN IP plus ":5000" (example:97.0.1.42:5000) on the address bar of your browser.

I hope you can see the camera online.

[Jason08]

When assigning a static local IP for the camera, it will need to be outside of the DHCP range of the router.

[EugeneV]

HI,
Yes...I have done exactly what you suggest.
Do you have any idea why the network scan of the router shows an IP address of 97.0.1.42 when I have the camera set at 192.168.1.45?
I try to check both of these addresses with the :5000 port extension and do not see the camera.
I know this should be an easy thing, but it is not working.
Thanks.

[EugeneV]

Hi,
Please explain how I do that.
Thanks.

[Jason08]

In the router, you should see a DHCP page or LAN page. The IP address will need to be outside the range. For instance, if the DHCP range is 192.168.1.100-199, then the IP address for the camera would need to be something like 192.168.1.50, 192.168.1.94, or 192.168.1.240. Just an address that the last octet is between 2 and 99, or between 200 and 254.

[EugeneV]

HI,

Sorry it took so long to respond - had to travel.
I have managed to solve this by resetting the router (which is a lot of fun dealing with Verizon). I had previously powered down and up the router but that wasn't good enough.
Anyway, the router recognized the camera IPs one it re-initialized and I was able to forward them with no problem.
By the way, Verizon advises that you never push the reset button on their Westell 327W router as the button is too "sensitive" and may malfunction. They suggest one contacts them to reset it (even though the first tech person I spoke with said to press the button!)

Thanks for the help on all of this. Nice to have the support!

[Jason08]

Originally Posted by EugeneV

By the way, Verizon advises that you never push the reset button on their Westell 327W router as the button is too "sensitive" and may malfunction. They suggest one contacts them to reset it (even though the first tech person I spoke with said to press the button!)

Sometimes that's how it is, that there are some people for the same company that don't really know what they are saying.
Anyway, glad it's now working. You can mark the thread solved by clicking the "Mark Solved" button at the top of the page.

[JohnWill]

Maybe Verizon should provide better equipment if that router is that sensitive.