Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Networking Networking
Search Search
Search for:
Tech Support Guy > > >

Laptop does not see router


(!)

BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
26-Jul-2009, 05:47 PM #1
Laptop does not see router
Dell Inspiron B130 laptop does not see the wireless signal from my NetGear router. Diagnostics on the router check out as well as the wireless card in the laptop. If I plug the cable directly to the laptop, I can connect just fine. So I know the router is fine, my dsl connection is good.

Results of ipconfig are as follows:

Host Name.....................................
Primary Dns Suffix..........................
Mode Type....................................: Hybrid
IP Routing Enabled......................... No
WINS Proxy Enabled....................... No

Ethernet adapter Local Area Connection:

Media State................................. Media disconnected
Description.................................. Broadcom 440x 10/100 Integrated Controller
Physical Address........................ 00-14-22-9B-51-4C

Ethernet adapter Wireless Network Connection:

Media State................................ Media disconnected
Description................................ Dell Wireless 1370 WLAN Mini-PCI Card
Physical Address....................... 00-14-A5-83-F6-AD

Any suggestions?
dlsayremn's Avatar
dlsayremn   (David) dlsayremn is offline
Computer Specs
Member with 1,852 posts.
 
Join Date: Feb 2008
Location: Louisville,KY
Experience: Intermediate
26-Jul-2009, 07:01 PM #2
A few questions and some things to try.
What is the computer make/model and OS?
Have you ever connected the computer to a wireless network?
Canyou see any networks?
If you see other networks, check the router and be sure that SSID broadcast is turned on when you try to make the initial connection. You may want to also turn off any security WEP, WPA).
Under Properties for you wireless card in Network Connections, under Internet Protocal (TCP/IP) do you have Obtain IP Address and Obtain DNS Server Address Automatically checked?
I think Dell uses the Windows Zero Configuration utility. If you have a 3rd party wireless configuration utility make sure you do not have them both running at the same time. WZC can be turned off in Administrative Tools, Services,. About 4th from the botom of the list.

Last edited by dlsayremn; 26-Jul-2009 at 07:25 PM..
pedroguy's Avatar
Computer Specs
Member with 6,523 posts.
 
Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
Experience: Intermediate
26-Jul-2009, 07:13 PM #3
In addition.Look at the adapter in device manager.
Let’s take a look at the status of the network adapters

Device manager:

Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
1. Under Network adapters, please tell me all the devices listed.
2. Are there any devices under Network adapters that have a red x displayed?
3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
4 Under general tab should be enabled and working properly.
6. If error code,what is it ?
BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
26-Jul-2009, 08:13 PM #4
I have connected to the wireless network before with this laptop. It does not see any wireless networks. I had already disabled encryption.

I also looked at the device list. There was nothing with a red x, ? or ! displayed. The device is enabled and there are no error messages.
pedroguy's Avatar
Computer Specs
Member with 6,523 posts.
 
Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
Experience: Intermediate
26-Jul-2009, 08:45 PM #5
From your ipconfig,you do not have a working wireless connection..
Somewhere on the laptop you should see a light,telling you if the wireless connection has been switched on.
The other thing you could do is go into device manager and delete the wireless adapter and re-boot and see if it will plug and play back to life.
TerryNet's Avatar
Computer Specs
Moderator with 65,363 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
26-Jul-2009, 09:36 PM #6
Does Fn + F2 switch your wireless off and on?
BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
26-Jul-2009, 10:00 PM #7
Yes it does switch it on and off.
pedroguy's Avatar
Computer Specs
Member with 6,523 posts.
 
Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
Experience: Intermediate
26-Jul-2009, 11:58 PM #8
and from your ipconfig,the external looks like the switch is off.
Confirm that by toggling the switch please.
BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
27-Jul-2009, 10:45 AM #9
The switch is definitely on.
pedroguy's Avatar
Computer Specs
Member with 6,523 posts.
 
Join Date: Jan 2001
Location: Avalon,Catalina Island,Ca.
Experience: Intermediate
27-Jul-2009, 11:09 AM #10
OK;I think I might just check the wireless card connection itself.
Your user's manual should be your guide on this as to location.Generally under the battery,but differs by make and model.
TerryNet's Avatar
Computer Specs
Moderator with 65,363 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
27-Jul-2009, 12:52 PM #11
Quote:
OK;I think I might just check the wireless card connection itself.
And the antenna leads.
BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
27-Jul-2009, 01:31 PM #12
I will check the wireless card. How do I check the antenna leads?

Wouldn't either of these problems be picked up when I ran the diagnostics software on the card?
JohnWill's Avatar
Computer Specs
Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
27-Jul-2009, 01:56 PM #13
Diagnostics on the card won't tell you if the antenna leads are loose.
TerryNet's Avatar
Computer Specs
Moderator with 65,363 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
27-Jul-2009, 02:21 PM #14
When you find the card, the first thing you will see are the antenna leads. OK, maybe that's an exageration, but you will see them, and probably have to remove them before removing/reinserting the card.
BrianP's Avatar
BrianP BrianP is offline
Member with 45 posts.
THREAD STARTER
 
Join Date: Jan 2005
Experience: Intermediate
27-Jul-2009, 09:00 PM #15
Removed the card and antenna lead (one lead) reinserted card and attached lead to card. Couldn't see other end of the antenna lead.

Powered on and saw a signal for about a minute than all of a sudden, no signal
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑