[fluidfernando]

Hi guys,

I hope that you can help me out with an wireless browsing issue I have.

In my house there are two computers, both connected to the net via a wireless router with the same network adapters (as in 2 of the same type). One computer has started playing up and I can't fathom why.

The computer will always connect to the wireless router, but there are issues browsing. Using various Internet browsers, various sites won't open. Some will, some won't and generally are the same types. Yahoo, Google, Amazon are fine as an example, but Facebook and YouTube won't load. It won't give an error, just will forever say it's loading without any result.

After a lot of working with the computer for spyware/virus checks, disabling/enabling various programs, trying different USB ports, swapping my adapter with the other one (the other computer works fine, incidentally), updating drivers, all avail to nothing.

Interestingly however, if on the wireless connection I piggyback onto another connection somewhere in the neighbourhood, all the sites I couldn't load previously, I can. So my thoughts are it's with the CONNECTION rather than the computer.

I would wire it directly to the router as opposed to a wireless connection but due to where the wire would have to go it's not possible as the parents won't allow a lot of wiring to go under carpet etc.

The computer is roughly 15ft away from the router (the working one is 5ft), and no obvious interference via some electrical appliance or similar.

This connection did use to work without a problem, seems that something recently has stopped that.

If anyone has any suggestions please let me know. I am relatively knowledgeable with computers but my networking skills aren't top-notch so any explanation can you please put in Lehman's terms!

Thanks to you all,

Andy.

[fluidfernando]

I would just like to add also that I did an upload/download test on both computers - which returned the same results.

[pedroguy]

OK: So both pc's are having this connection issue or just one ?
So,let's see what happens when you do the following pings

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:


In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:



PING www.facebook.com
and any other site that you are having trouble with


PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.


If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________

The other thing you could try is disable any firewalls that are running for a test.

[fluidfernando]

Hello pedroguy, thank you very much for your quick reply.

In all fairness the problem is in the other computer, HOWEVER, whereas my computer will work far better it is not without symptoms of the same problems. The 'better' computer is very workable, but the other one is very frustrating you use.

Here are the results of the three pings you mentioned (I also took the liberty of pasting in the ipconfig results also in case that was of any use):

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Llella Christley>ping www.facebook.com

Pinging www.facebook.com [69.63.184.143] with 32 bytes of data:

Reply from 69.63.184.143: bytes=32 time=111ms TTL=248
Reply from 69.63.184.143: bytes=32 time=110ms TTL=248
Reply from 69.63.184.143: bytes=32 time=109ms TTL=248
Reply from 69.63.184.143: bytes=32 time=110ms TTL=248

Ping statistics for 69.63.184.143:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 111ms, Average = 110ms

C:\Documents and Settings\Llella Christley>ping www.yahoo.com

Pinging www-real.wa1.b.yahoo.com [87.248.113.14] with 32 bytes of data:

Reply from 87.248.113.14: bytes=32 time=48ms TTL=56
Reply from 87.248.113.14: bytes=32 time=48ms TTL=56
Reply from 87.248.113.14: bytes=32 time=48ms TTL=56
Reply from 87.248.113.14: bytes=32 time=47ms TTL=56

Ping statistics for 87.248.113.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 48ms, Average = 47ms

C:\Documents and Settings\Llella Christley>ping 206.190.60.37

Pinging 206.190.60.37 with 32 bytes of data:

Reply from 206.190.60.37: bytes=32 time=113ms TTL=55
Reply from 206.190.60.37: bytes=32 time=115ms TTL=55
Reply from 206.190.60.37: bytes=32 time=115ms TTL=55
Reply from 206.190.60.37: bytes=32 time=114ms TTL=55

Ping statistics for 206.190.60.37:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 113ms, Maximum = 115ms, Average = 114ms

C:\Documents and Settings\Llella Christley>

[pedroguy]

Those pings show that you are getting to the sites that you pinged,
Try youtube but I would think the results would be the same.
But let;s check it.
Your ping results seem to show that your request is passing the DNS translation level to get onto the internet with positive responses from the site.
And remember to disable any firewalls,although this may not be the issue,but let's not leave any stone unturned.

[fluidfernando]

Hi pedroguy,

Below is the ipconfig result and the ping result for youtube.com - I forgot to mention both times here I have done this without a firewall enabled.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Llella Christley>ping www.youtube.com

Pinging youtube-ui.l.google.com [209.85.227.113] with 32 bytes of data:

Reply from 209.85.227.113: bytes=32 time=44ms TTL=54
Reply from 209.85.227.113: bytes=32 time=43ms TTL=54
Reply from 209.85.227.113: bytes=32 time=42ms TTL=54
Reply from 209.85.227.113: bytes=32 time=42ms TTL=54

Ping statistics for 209.85.227.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 44ms, Average = 42ms

C:\Documents and Settings\Llella Christley>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
IP Address. . . . . . . . .. . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::260:b3ff:feb9:7673%6
Default Gateway . . . . . . . . . : 192.168.1.254

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . .. :

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : lan
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.64%2
Default Gateway . . . . . . . . . :

Thanks!

[pedroguy]

You are getting to those sites.
The ipconfig /all that you included shows no internet connection.
Please give me another complete one from a pc that is having the problem.and has an internet connection.
Also,can you remember if any hardware/software was changed before it started "playing up" ?

[fluidfernando]

Hello pedroguy,

As far as I know the computer had an internet connection when I tried that ipconfig. At the time I had a second connection (the prior one before we moved to wireless) on but of course didn't work as there's no wire now and I think that's what was included in the ipconfig. I have pasted again the ipconfig /all below with only the wireless one enabled and maybe that will give some clue:

------------------------

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Llella Christley>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : SN032482620155
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : SGM 802.11g Wireless LAN USB Adapter

Physical Address. . . . . . . . . : 00-60-B3-B9-76-73
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::260:b3ff:feb9:7673%6
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : 02 August 2009 13:39:28
Lease Expires . . . . . . . . . . : 03 August 2009 13:39:28

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-01-40
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.1.64%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Llella Christley>

-----------------------

Thank you again, hopefully this is the sort of printout you wanted.

Regarding software/hardware - there's no hardware that's been different, I'd be lying if I said there hasn't been any software differences in the past few months, although what I couldn't say really - various installations/uninstallations of spyware checkers and virus checkers (i.e. AVG Free wouldn't update at one point so uninstalled it, installed a different virus checker, didn't like it and reverted back to AVG Free, say) however, I have uninstalled any unnecessary programs (to my knowledge) and again to my knowledge uninstalled them properly (as in via the add/remove tools). Could this be a factor however considering piggybacking onto a different wireless makes it surf the web with no issues at all?

[DoubleHelix]

Have you talked to your parents to verify they haven't blocked those sites at the router?

[fluidfernando]

Oh yes certainly haha my parents wouldn't know how to log onto a computer let alone play about with the router

[pedroguy]

And from another forum:

The first thing I would suggest that you do is to remove all temporary internet files, cookies, etc from all of your browsers and to reset the security levels in the browsers to their default setting.
Also:I would disable your antivirus antispyware.

[fluidfernando]

Hello,

Yes I have already done that before with all browsers, to no avail. Is it possible it is an issue with the network adapter? I don't believe it's distance; I can access the wireless downstairs which is far further away than the room with the computer in via my ipod and even outside the house which is even further away...

[pedroguy]

Don't think it's an adapter problem.
Did you disable the spyware/virus apps?
And deleted all the things mentioned above?

Another thing you could try,and this is also a stretch,boot up in safe mode with networking and try it.
I am getting pretty much tapped out on this.

[DoubleHelix]

Originally Posted by fluidfernando

Oh yes certainly haha my parents wouldn't know how to log onto a computer let alone play about with the router

Classic teenager response.

Ask anyway. The problem is with your network, not your computer, adapter, etc. since everything works fine with your computer on another network.

[pedroguy]

Following up on what Double has suggested.Log into the router,probably security and you will be looking for a section probably called access restrictions.
These can be listed by url or ipaddress.
Also,when you get into the router,go into security probably firewall section and for a test disable it(may say something like block anonymous requests"
After the test,be sure to re-enable it.