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internet connection gets disconnected after a few minutes


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zirkel's Avatar
zirkel zirkel is offline
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07-Aug-2009, 01:30 PM #1
internet connection gets disconnected after a few minutes
Hello,

i am using a linksys wireless g- broadband router model no. WRT54G2 V1. My problem is the internet connection of both the computer hardwired to the router (has windows vista) and the laptop using the wireless connection (with windows xp) only work for a few minutes. After a while, both get disconnected. I will then restart my laptop, internet will work for a few minutes again, and the cycle goes on and on. I already had this problem before but I solved it (I think) when I deleted the malwares using the malwarebytes’ anti- malware. But I cant do that anymore because when I used that program again, it takes me 6 hours to do a quick scan and I cant wait any longer so I just stopped scanning. I downloaded spybot search & destroy and scanned it and deleted the infected files already. But the internet connection still fails me. What should I do ? help!Here’s the IP Configuration of my internet.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : amee
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Atheros L2 Fast Ethernet 10/100 Base
-T Controller
Physical Address. . . . . . . . . : 00-1F-C6-D5-32-FF

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
apter
Physical Address. . . . . . . . . : 00-15-AF-92-2C-97
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 58.69.254.145
58.69.254.134
58.69.254.80
Lease Obtained. . . . . . . . . . : Friday, August 07, 2009 1:09:17 AM
Lease Expires . . . . . . . . . . : Saturday, August 08, 2009 1:09:17 AM


C:\Documents and Settings\User>
etaf's Avatar
etaf   (Wayne) etaf is offline
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Location: Surrey, UK
07-Aug-2009, 02:08 PM #2
when it connected try

ping google.com
ping yahoo.com

for each ping you will see a number in the format xx.xx.xx.xx

ping those numbers and post back the results here
zirkel's Avatar
zirkel zirkel is offline
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07-Aug-2009, 07:14 PM #3
result of the pings
these are the results after typing the pings on command prompt. i typed in command prompt during the first few minutes that internet is working,is that okay? and this is using the laptop which uses the wireless connection.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\User>ping google.com
Pinging google.com [74.125.67.100] with 32 bytes of data:
Reply from 74.125.67.100: bytes=32 time=322ms TTL=50
Reply from 74.125.67.100: bytes=32 time=329ms TTL=50
Reply from 74.125.67.100: bytes=32 time=361ms TTL=50
Reply from 74.125.67.100: bytes=32 time=345ms TTL=50
Ping statistics for 74.125.67.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 322ms, Maximum = 361ms, Average = 339ms
C:\Documents and Settings\User>ping yahoo.com
Pinging yahoo.com [209.191.93.53] with 32 bytes of data:
Reply from 209.191.93.53: bytes=32 time=348ms TTL=48
Reply from 209.191.93.53: bytes=32 time=369ms TTL=48
Reply from 209.191.93.53: bytes=32 time=290ms TTL=48
Reply from 209.191.93.53: bytes=32 time=314ms TTL=48
Ping statistics for 209.191.93.53:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 290ms, Maximum = 369ms, Average = 330ms
C:\Documents and Settings\User>
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
07-Aug-2009, 07:49 PM #4
Did you try connecting directly to the broadband modem to see if this is a router issue or an ISP issue? What is the exact make/model of the modem?
zirkel's Avatar
zirkel zirkel is offline
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07-Aug-2009, 10:03 PM #5
pings
my modem is ZyXEL p-600 series. when hardwired to the router, the laptop works okay for a longer period. but after maybe 45 minutes, it gets disconnected too. when using wireless connection, it loses connection in 5 minutes.

i dont know if im correct, but in my observation, i lose internet connection while using wireless internet connection when i try to message a person through the yahoo messenger or when i try to call someone using the same program.

These are the results of the pings when the internet is no longer working but the wireless connection icon says that the connection is excellent

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ping google.com

Pinging google.com [74.125.127.100] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.127.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\User>ping yahoo.com

Pinging yahoo.com [209.131.36.159] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 209.131.36.159: bytes=32 time=229ms TTL=51
Reply from 209.131.36.159: bytes=32 time=222ms TTL=51

Ping statistics for 209.131.36.159:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 222ms, Maximum = 229ms, Average = 225ms

C:\Documents and Settings\User>
JohnWill's Avatar
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Retired Moderator with 106,412 posts.
 
Join Date: Oct 2002
Location: South Eastern PA, USA
08-Aug-2009, 01:44 PM #6
You appear to have serious like quality issues. If this is with a wired connection, I'd be talking to the ISP!
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