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IP address / no internet connection


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iamezra's Avatar
iamezra iamezra is offline
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13-Aug-2009, 11:28 PM #1
IP address / no internet connection
I have an HP laptop that is having internet connection issues..? I have excellent strength to my wireless network, although I have to manually configure. When I plug directly into the router and use a LAN network, it will be DHCP assigned.
However, when I go to cmd and run a ping test, it tells me that it could not find host and IE address bar reads: http:/// The address is not valid.
There are 3 other computers using the same router with no issues.
I have tried resetting IE internet options, changed the BIOS for wireless to be enabled, copied the other computers' wireless settings with no luck.
Any ideas?
Curly's Avatar
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14-Aug-2009, 01:01 AM #2
Open a command prompt and run ipconfig /renew then run ipconfig /all.
Please post the results here.
iamezra's Avatar
iamezra iamezra is offline
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14-Aug-2009, 10:11 PM #3
Windows IP Configuration

Host Name...................: SHARONLT
Primary Dns Suffix........:
Node Type...................: Broadcast
IP Routing Enabled.......: No
WINS Proxy Enabled.....: No
DNS Suffix Search List..: gateway.2wire.net

Ethernet adapter Local Area Connection:

Media State..................: Media Disconnected
Description...................: NVIDIA nForce Networking Controller
Physical Address...........: 00-16-D3-04-CD-3D

Ethernet adapter 2Cornejo:

Connection-specific DNS Suffix...: gateway.2wire.net
Description...............................: Broadcom 802.11a/b/g WLAN
Physical Address........................: 00-14-A5-A0-D6-8D
Dhcp Enabled............................: No
IP Address................................: 192.168.1.254
Subnet Mask.............................: 255.255.255.0
Default Gateway.........................: 192.168.1.254
DNS Servers..............................: 192.168.1.254
iamezra's Avatar
iamezra iamezra is offline
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14-Aug-2009, 10:14 PM #4
C:\Documents and Settings\Sharon>ipconfig /renew

Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media disconnected.
JohnWill's Avatar
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15-Aug-2009, 09:08 AM #5
Let's get some real information first.


Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.


  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________
Remember: Data you don't have at least two copies of is data you don't care about.
TerryNet's Avatar
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15-Aug-2009, 04:44 PM #6
Let's first set the TCP/IP properties for dynamic addressing, since setting the IP and Gateway the same is just plain not gonna work for a connection to a router.
iamezra's Avatar
iamezra iamezra is offline
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15-Aug-2009, 11:44 PM #7
Dynamic addressing
TerryNet,

I am unable to set up dynamic addressing, as the wireless will no longer obtain an IP address & connection. It has to be manually configured. The DNS server will work only if plugged directly to a LAN line.
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HOC1375 HOC1375 is offline
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Experience: Advanced
16-Aug-2009, 12:37 AM #8
Quote:
Originally Posted by iamezra View Post
TerryNet,

I am unable to set up dynamic addressing, as the wireless will no longer obtain an IP address & connection. It has to be manually configured. The DNS server will work only if plugged directly to a LAN line.
Set your TCP\IP settings to obtain automatically, then in command prompt type: 'ipconfig /release' then 'ipconfig /renew'. See if that works. If not, set your IP to something OTHER than your gateway. Try 192.168.1.50 for instance.
iamezra's Avatar
iamezra iamezra is offline
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16-Aug-2009, 01:40 AM #9
Network encryption
I followed JohnWill's info about disabling the network encryption from my router. It was a difficult process in getting connected to the network again, but when I did internet just popped back up...

Thank you so much!!!!
iamezra's Avatar
iamezra iamezra is offline
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16-Aug-2009, 01:42 AM #10
I was also able to turn the DHCP back on as well after this change, and it is able to automatically obtain an IP address.
TerryNet's Avatar
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16-Aug-2009, 09:59 AM #11
As you have learned, setting a static IP on wireless is just masking whatever the problem is.

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