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updated vista, now ipv4 and ipv6 not connected


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aph50's Avatar
aph50 aph50 is offline
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14-Aug-2009, 06:05 AM #1
updated vista, now ipv4 and ipv6 not connected
Hi

I have run updates on vista home premium, now my laptop will not connect to the internet, either wirelessly or though ethernet.
When I look at wireless connection it says "connected with limited access" In connection status it shows
IPv4 Connectivity: Not Connected
IPv6 Connectivity: Not Connected
Media State: Enabed

I get the same messages through my Lan ethernet connection.

I have another computer connected wirelesly to the same router and it works just fine.

Please help
Curly's Avatar
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14-Aug-2009, 06:38 AM #2
Open a command prompt and run ipconfig /all. Post the results here.
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14-Aug-2009, 09:52 AM #3
All that comes up is

C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Aiden-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Curly's Avatar
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14-Aug-2009, 11:22 AM #4
Is your adapter listed in Device Manager? Do you see any errors?
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14-Aug-2009, 11:44 AM #5
both devices, wired and wireless are listed and no errors are shown
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14-Aug-2009, 11:46 AM #6
That's a good sign! Are any disabled?

If not, open a command prompt and run ipconfig /release then ipconfig /renew

By the way, which Windows operating system are you using? Edit: Oops! Disregard that! I see you answered it.
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14-Aug-2009, 11:57 AM #7
niether are disabled, I get the following message from command prompt:

The operation failed as no adapter is in the state permissible for this operation.
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14-Aug-2009, 12:49 PM #8
There are a numerous settings that we chan check. But before before we tackle them, let's make sure you have the current network drivers installed.

Visit your computer manufacturer or network adapter manufacturer's website and install the latest drivers for your computer model (or adapter model) and operating system.
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14-Aug-2009, 01:04 PM #9
I've updated the drivers but still no joy
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14-Aug-2009, 01:43 PM #10
Hold the Windows key and press R, then type devmgmt.msc

Please respond to all the following steps.
  1. Under Network adapters, please tell me all the devices listed.
  2. Are there any devices under Network adapters that have a red x displayed?
  3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
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14-Aug-2009, 01:51 PM #11
Intel(R) Pro/Wireless 3945ABG Network Connection
and
Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller

are both listed in the Network Adaptors

nothing has a red X and there are no items in devive manager with a yello ! or ?
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14-Aug-2009, 02:03 PM #12
TCP/IP stack repair options for use with Vista or Window 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.




Next, I'd like to see the state of the services.

Check your Services are Started:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Vista wireless configurations only)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic (or perhaps manual).

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
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14-Aug-2009, 02:35 PM #13
i have tried the commands and rebooted with no luck

all of the services are running with automatic startup
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