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Laptop internet says it's connected, but it's not


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Rob42's Avatar
Rob42 Rob42 is offline
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20-Aug-2009, 10:35 AM #1
Laptop internet says it's connected, but it's not
I just ordered an HP laptop and have been having internet problems right from the start.

When I turn the laptop on, everything works fine and it says it is connected to the internet, however, Mozilla, IE, or any other web programs do not work. I click to diagnose and repair the problem and it still says it didn't find anything wrong, even though I can't open mozilla or IE or any web programs. The only thing that seems to fix it is resetting the network adapter. When I do this it works for about 20 minutes and then stops working again.

I am running Windows Ultimate 64-bit.

http://webmail.aol.com/44148/aim/en-...Inbox&partId=4

This is the IPconfig /all from when the internet is working.
TerryNet's Avatar
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20-Aug-2009, 11:08 AM #2
That link takes me to a "login to AIM mail" page. Just post the ipconfig /all results directly in a post here.

What non-Windows firewall or security suite do you have?

Does this problem happen with both ethernet and wireless? Or is one OK and the other has the problem?

(From a JohnWill post)

TCP/IP stack repair options for use with Vista or 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
Rob42's Avatar
Rob42 Rob42 is offline
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20-Aug-2009, 11:34 AM #3
Sorry about that, here is the ipconfig:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Rob>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Robs-Laptop=
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ct.comcast.net.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.ct.comcast.net.
Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-60-3D-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::15f9:25f2:23c9:cb9d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.133(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, August 20, 2009 11:33:12 AM
Lease Expires . . . . . . . . . . : Friday, August 21, 2009 11:33:12 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.87.71.230
68.87.73.246
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ct.comcast.net.
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-26-9E-16-FE-6A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.hsd1.ct.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3838:a58:b3e3:9f89(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::3838:a58:b3e3:9f89%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

I did the CMD prompt things you suggested and reconnected to the internet. It is working at the moment, but there is no way to tell if this is any different from the other times it disconnected.


EDIT: I just had the laptop hooked up with an ethernet cable for a couple of hours, and it worked fine. Does this mean my wireless card is messed up?

Last edited by Rob42; 20-Aug-2009 at 01:11 PM..
TerryNet's Avatar
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20-Aug-2009, 02:46 PM #4
Now that we know that it is a wireless only problem I most suspect the wireless driver. Make sure you have the latest one from your laptop manufacturer's web site. If you already have the latest use Device Manager to uninstall it; reboot and let Windows discover the adapter and reinstall the driver.
Rob42's Avatar
Rob42 Rob42 is offline
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20-Aug-2009, 03:26 PM #5
I did what you said, uninstalling and rebooting the laptop, and the internet was working for about one hour. Then it did the same thing it had been doing and lost connection to the internet. However, the laptop still thinks its connected to the internet, even after i click the 'diagnose and repair' button.

EDIT: I also just tried pinging yahoo.com with the CMD prompt. I was able to ping it with no problems whatsoever. However, I cannot get onto yahoo.com through the browser. Not sure what this means.

Last edited by Rob42; 20-Aug-2009 at 03:34 PM..
TerryNet's Avatar
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20-Aug-2009, 05:00 PM #6
If you can successfully ping yahoo.com you have internet access.

Three things I've noticed (through threads here) cause browsers to stop working after a time even though the internet connection is still intact.

Non-Windows firewall or security suite. (uninstall it)
Incorrect or corrupted NIC driver.
Corrupted stack or WINSOCK.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
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