| Moderator with 58,661 posts. | | Join Date: Mar 2005 Location: Ottawa, IL | |
I assume you've already tried rebooting the laptop. Next step would be to shut down all computers; unplug the router; plug in the router; boot computers. If still a problem please show ... Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)
Type the following command: IPCONFIG /ALL
[Note that there is no space between the slash and ALL.]
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If necessary use a text file and removable media to copy the results to a computer with internet access. |