[bethany_anne]

A few days ago the three windows running laptops in my apt randomly lost internet connection. The network would display as full strength connection but no pages would load in IE or FF. However, the one macbook was still working (although sluggish) After trying to futz with the IP settings on each of the laptops, I gave up and reset the router hoping everything would go back to normal.

Well, now nothing works. All four machines still show full strength connection but nothing will load and no IM clients will connect. So, I tried to hardwire the connection to one of the computers straight from the modem and again, same issue. It shows a full connection, packets being sent and received, but no actually connection whatsoever.

Of course my ISP sees the modem connected and claims it can't be their problem so I'm left to fix this on my own.

Does anyone have any suggestions? I'm at my wit's end on this one.

[TerryNet]

For a PC connected directly to the modem (remember to power cycle it) please show ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following commands:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

PING 69.147.114.224

PING YAHOO.COM
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.