Cannot connect to DNS server...?

bmwbunny · 23-Sep-2009, 12:02 AM #1

First off, if you can speak "blond" language (like be as clear and concise and "slow" as possible), that would be awesome cuz' that's how I really understand things..

My laptop is a HP Pavilion dv6000 and its OS is Windows Vista. My modem is one that verizon has sent me, and it's a Westell 7500.

What physically happens is that my modem's DSL and Internet light is on. When I log onto my modem from my computer, it tells my I'm ready to surf the internet. One problem: my computer itself has a Access: Local connection and thus cannot surf the internet.

When I diagnosed it, my laptop told me this exactly:
Cannot connect with primary DNS server (fe80::5015:7ba2:7428:b8cb%10).

When I run ipconfig/all it get this:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Heather>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Heather-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-3F-7E-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35ca:43ec:d2dd:9d5%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 22, 2009 7:33:17 PM
Lease Expires . . . . . . . . . . : Wednesday, September 23, 2009 7:33:16 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 369106748
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-C7-90-27-00-1E-68-61-61-23

DNS Servers . . . . . . . . . . . : fe80::8151:dc05:add9:a2b6%11
68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-2C-4C-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{76FAD8AE-E823-4843-B019-E5D1738A5
80D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Heather>

Thank for any help you can give me, and if this problem has been settled already, I'm really sorry... I tried searching and I couldn't find anything...

JohnWill · 23-Sep-2009, 10:35 AM #2

Let's expand that a bit.

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

bmwbunny · 23-Sep-2009, 02:48 PM #3

Okay! I just did the tests and here is what I get:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Heather>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Heather-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-3F-7E-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35ca:43ec:d2dd:9d5%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, September 23, 2009 10:25:17 AM

Lease Expires . . . . . . . . . . : Thursday, September 24, 2009 10:25:17 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 369106748
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-C7-90-27-00-1E-68-61-61-23

DNS Servers . . . . . . . . . . . : fe80::8151:dc05:add9:a2b6%11
68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-2C-4C-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{76FAD8AE-E823-4843-B019-E5D1738A5
80D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Heather>PING 192.168.1.106

Pinging 192.168.1.106 with 32 bytes of data:
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.

Ping statistics for 192.168.1.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Heather>PING 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms

C:\Users\Heather>PING 68.105.28.12

Pinging 68.105.28.12 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 68.105.28.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Heather>PING 68.105.29.12

Pinging 68.105.29.12 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 68.105.29.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Heather>PING 68.105.28.11

Pinging 68.105.28.11 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 68.105.28.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Heather>PING 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Heather>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.

C:\Users\Heather>

JohnWill · 23-Sep-2009, 02:56 PM #4

Well, the message is accurate, you don't seem to have any connectivity to the Internet.

I'd be suspecting the modem or the account configuration in the modem. I believe you may have to have your account name/password entered into that unit. I'd call the ISP and complain, this sounds like their problem.

bmwbunny · 23-Sep-2009, 03:42 PM #5

Alright, I was beginning to suspect that.

Thanks for your help though!!

Tag Cloud
access acer asus bios bsod computer crash drive driver drivers error ethernet excel freeze games gaming hard drive hardware hdmi internet java laptop malware memory monitor motherboard music network obp printer problem ram random registry router slow software sound trojan usb video virus vista wifi windows windows 7 windows 7 32 bit windows 7 64 bit windows xp wireless

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Find the solution to yourcomputer problem!

Find the solution to your
computer problem!