   | Junior Member with 3 posts. | | Join Date: Sep 2009 Experience: Blonde | |  Cannot connect to DNS server...? First off, if you can speak "blond" language (like be as clear and concise and "slow" as possible), that would be awesome cuz' that's how I really understand things..
My laptop is a HP Pavilion dv6000 and its OS is Windows Vista. My modem is one that verizon has sent me, and it's a Westell 7500.
What physically happens is that my modem's DSL and Internet light is on. When I log onto my modem from my computer, it tells my I'm ready to surf the internet. One problem: my computer itself has a Access: Local connection and thus cannot surf the internet.
When I diagnosed it, my laptop told me this exactly:
Cannot connect with primary DNS server (fe80::5015:7ba2:7428:b8cb%10).
When I run ipconfig/all it get this:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Heather>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Heather-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-3F-7E-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35ca:43ec:d2dd:9d5%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 22, 2009 7:33:17 PM
Lease Expires . . . . . . . . . . : Wednesday, September 23, 2009 7:33:16 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 369106748
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-C7-90-27-00-1E-68-61-61-23
DNS Servers . . . . . . . . . . . : fe80::8151:dc05:add9:a2b6%11
68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-2C-4C-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{76FAD8AE-E823-4843-B019-E5D1738A5
80D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 17:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Heather>
Thank for any help you can give me, and if this problem has been settled already, I'm really sorry... I tried searching and I couldn't find anything... |  | Moderator with 96,685 posts. | | Join Date: Oct 2002 Location: South Eastern PA, USA Experience: Advanced age & experience | | Let's expand that a bit.
Try these simple tests.
Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:
In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:
NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.
Do NOT include the <> either, they're just to identify the values for substitution.
IPCONFIG /ALL
PING <computer_IP_address>
PING <default_gateway_address>
PING <dns_servers>
PING 74.125.45.100
PING yahoo.com
Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.
<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)
<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.
<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
__________________ Remember: Data you don't have at least two copies of is data you don't care about. Microsoft MVP - User Desktop Experience | | | Junior Member with 3 posts. | | Join Date: Sep 2009 Experience: Blonde | | Okay! I just did the tests and here is what I get:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Heather>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Heather-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-1F-3C-3F-7E-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35ca:43ec:d2dd:9d5%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, September 23, 2009 10:25:17 AM
Lease Expires . . . . . . . . . . : Thursday, September 24, 2009 10:25:17 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 369106748
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-C7-90-27-00-1E-68-61-61-23
DNS Servers . . . . . . . . . . . : fe80::8151:dc05:add9:a2b6%11
68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-2C-4C-C0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{76FAD8AE-E823-4843-B019-E5D1738A5
80D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 17:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.westell.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Heather>PING 192.168.1.106
Pinging 192.168.1.106 with 32 bytes of data:
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.
Reply from 192.168.1.42: Destination host unreachable.
Ping statistics for 192.168.1.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
C:\Users\Heather>PING 192.168.1.1
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms
C:\Users\Heather>PING 68.105.28.12
Pinging 68.105.28.12 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 68.105.28.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Heather>PING 68.105.29.12
Pinging 68.105.29.12 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 68.105.29.12:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Heather>PING 68.105.28.11
Pinging 68.105.28.11 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 68.105.28.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Heather>PING 74.125.45.100
Pinging 74.125.45.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Heather>PING yahoo.com
Ping request could not find host yahoo.com. Please check the name and try again.
C:\Users\Heather> | | | Moderator with 96,685 posts. | | Join Date: Oct 2002 Location: South Eastern PA, USA Experience: Advanced age & experience | | Well, the message is accurate, you don't seem to have any connectivity to the Internet.
I'd be suspecting the modem or the account configuration in the modem. I believe you may have to have your account name/password entered into that unit. I'd call the ISP and complain, this sounds like their problem.
__________________ Remember: Data you don't have at least two copies of is data you don't care about. Microsoft MVP - User Desktop Experience | | | Junior Member with 3 posts. | | Join Date: Sep 2009 Experience: Blonde | | Alright, I was beginning to suspect that.
Thanks for your help though!! |  THIS THREAD HAS EXPIRED.
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