[kysmiles]

A conundrum. My mom's Dell Inspirion E1505 runs super slow on her wireless at home. In fact, in the time it has taken me to Google this site, register and make this post, she is still waiting for one page to load.

However, the computer runs normally on the wireless everywhere else.

My Dell, my sister's laptop and an Uncle have all been able to successfully connect to her network and surf without problem.

She's chipped it up, bought a new battery, but the computer continues to run slowly. Any other suggestions?

[JohnWill]

Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

• If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
• For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
• For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
• Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
• If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands on separate lines, following each one with the Enter key:

PING 74.125.45.100

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[kysmiles]

1. ISP provider is RoadRunner/TimeWarner Cable
2. Motorola SBV5121
3. Lynksys WRT54G
4. No additional equipment.
5. They have both a wired and wireless connection. The wired connection works fine, the wireless does not. No encryption.
6. Have had a variety of XP and Vista even a Mac computers connected. Mom has a Windows XP media center edition, Service Pack 3.
7. She uses IE.
8. Yes, changing to the wired connection does change.
9. No encryption is being used.
10. When other computers connect there is not an issue. When we connect this computer to another wireless there is not an issue. The computer just seems to be incompatible with this router.
11. Here are the pasted results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Gwen Richardson>
C:\Documents and Settings\Gwen Richardson>ping 74.125.45.100

Pinging 74.125.45.100 with 32 bytes of data:

Reply from 74.125.45.100: bytes=32 time=43ms TTL=52
Reply from 74.125.45.100: bytes=32 time=41ms TTL=52
Reply from 74.125.45.100: bytes=32 time=42ms TTL=52
Reply from 74.125.45.100: bytes=32 time=42ms TTL=52

Ping statistics for 74.125.45.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 43ms, Average = 42ms

C:\Documents and Settings\Gwen Richardson>ping yahoo.com

Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

Reply from 69.147.114.224: bytes=32 time=40ms TTL=55
Reply from 69.147.114.224: bytes=32 time=245ms TTL=55
Reply from 69.147.114.224: bytes=32 time=39ms TTL=55
Reply from 69.147.114.224: bytes=32 time=40ms TTL=55

Ping statistics for 69.147.114.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 245ms, Average = 91ms

C:\Documents and Settings\Gwen Richardson>NBTSTAT -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.1.105] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
D9HHXNB1 <00> UNIQUE Registered
D9HHXNB1 <20> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

C:\Documents and Settings\Gwen Richardson>ip config/all
'ip' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Gwen Richardson>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D9HHXNB1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : woh.rr.com

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-15-C5-A4-BA-B2

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : woh.rr.com
Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-18-F3-2D-19-FE
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.105
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 65.24.7.10
65.24.7.11
Lease Obtained. . . . . . . . . . : Sunday, September 27, 2009 8:55:47 A
M
Lease Expires . . . . . . . . . . : Monday, September 28, 2009 8:55:47 A
M

C:\Documents and Settings\Gwen Richardson>

[JohnWill]

Well, that's somewhat weird. I think I'd start with the latest drivers for the wireless in the computer first, then I'd reset the router to factory defaults and reconfigure the wireless. You may want to download and install the latest firmware for the router as well.