[ajaleone]

HI,
I just purchased a hp mini 1116nr for my bf who is now overseas playing bball. He has been trying to connect to the internet and for some reason he's having no luck. He tried connecting via wireless at a hotel where his teammates were getting great connection he , however would be connected 100% but when he would try to open explorer to browse it kept saying he wasn't online when like I said his wireless showed he was fully connected. Later on he went home where he has a broadband modem and tried to connect using a ethernet cord and it says the same exact thing , it shows that he has an excellent connection but when he goes to explorer it does the same thing saying he's not online when his connection shows different . I tried talking to an hp technician and they said i need an ssid then one said i need to re in stall explorer...PLease help me ... any advice is helpful

[JohnWill]

Try these simple tests when it's connected to a wired connection.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[ajaleone]

Originally Posted by JohnWill

Try these simple tests when it's connected to a wired connection.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

Thanx for the help..i've been gettin so frustrated we just had a baby in july and i just want his to see his son..soo this is getting a little frustrating.....but when we tried that his ip is a bunch of zeros is that normal ..and we tried to renew it but some configuration folder keeps popping up...any ideas??
*** as noted ANY suggestions are greatly appreciated....

[JohnWill]

IP addresses of all zeros are normally caused by one of the following.

Diagnosis:

1. DHCP Service not running.
2. Duplicate IP address on the network.
3. Bad NIC card drivers.
4. Defective NIC hardware.

Resolution:

1. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
   
2. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
   
3. Check for upgraded drivers and/or reload the Network drivers.
   
4. Replace the Network Interface Card.

[ajaleone]

ok...he was able to get a valid ip address using an ethernet connection so we tried pinging then we realized next to the dns servers it said fec0:0:0:ffff::1%1 , we tried to renew the ip address and the dns server still no luck we checked his network setting to make sure it was on automatically detect for the ip address as well as the dns we also checked the administrative tools and the dhcp was on started and automatic.....however when we do the ipconfig /all where it says dhcp enabled it still says no.. any ideas...his computer is still saying he has an excellent connection but he's unable to get online...

[JohnWill]

You're looking at the IPv6 data, look at the IPv4 entries.

Truthfully, you can disable IPv6, you aren't using it.

Disable IPv6:

1. Hold the Windows key and type R, enter "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
4. Click OK to exit the dialog

NOTE: You should do this for each network connection.