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Solved: Confusing Networking Problem - STUMPED

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julbert's Avatar
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18-Oct-2009, 09:54 AM #1
Solved: Confusing Networking Problem - STUMPED
Hey guys,
been trying all sorts of things that have been suggested on here for similar problems but none seem to work. Its hopefully an easy one..

OKAY:
I am in a house sharing a wireless connection with 4 other Vista Home premium computers (3 laptops and one desktop)
They can all access me. (And each other)
I can SEE all of them under "Network"
But every time I double click on a PC I recieve the message:

"
\\NAME-PC is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

The specified network provider name is invalid
"

Any help would be greatly appreciated.. Ive done a few things:
Static IP
restricted annonymous value to 0
Cried..
out of options.

Thanks
James
JohnWill's Avatar
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18-Oct-2009, 10:20 AM #2
Turn off any firewalls for debugging. If the firewall is the problem, you'll have to configure it to allow access to "trusted zone" addresses. Note that some firewalls must be completely uninstalled to stop them from affecting your networking.

Hold the Windows key and press R, then type CMD to open a command prompt.

In the command prompt window that opens, type type the following commands:

PING each remote computer by IP address, and if successful, PING by name. Open a command prompt as described above and type.

PING <ip address>
or
PING <computer name>


Where:
<ip address> - is the x.x.x.x IP address
<computer name> - is the computer name

A failure to PING is almost always a firewall configuration issue. Any failure to PING needs to be corrected before you go any farther.

Note: You can obtain the IP address and computer name of a computer by opening a command prompt (DOS window) and typing IPCONFIG /ALL. This should work for any Windows version. The IPCONFIG /ALL display will provide a wealth of useful information for debugging your network connection.

Check your Services are Started on all PCs:
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations)
  • WLAN AutoConfig (Vista wireless configurations)
  • Workstation

Note: You can check the services in Control Panel, Administrative Tools, Services.

All of these services should be started, and their startup type should be automatic.

If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.


All computers should be in the same workgroup for computer browsing to function properly. File & Print Sharing has to be enabled on any computer you wish to share files or printers from. You also need to actually share the resource in question from My Computer, right click on the drive/printer/folder, and select sharing.

If you encounter difficulties accessing computers that are visible in Network Places (Network and Sharing Center in Vista), make sure the computer being accessed has an account with the same name/password as the system connecting to it uses to login. NOTE: Vista's default is to require a password on the account to enable file/print sharing.

While the default NetBIOS setting is correct for normal network configurations, it's possible for it to be altered, and it costs nothing to make sure it's correct. NETBIOS over TCP/IP must be enabled for normal network browsing. You can open a command prompt as described above and type the following command: nbtstat -n. This will display the status of NetBIOS or indicate it's not configured.
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julbert's Avatar
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18-Oct-2009, 10:53 AM #3
Thanks for the fast reply!

1) Firewall removal made no difference
IP ping was 0ms - all packets sent and recieved
Computer-Computer Ping was 11ms

Network Connections - was set from manual - automatic
All others as should be.

Typed in for netbios in cmd: NETBIOS over TCP/IP confirmed.

No change

Any more ideas?
Message recieved:
"
\\BEN-PC is not accessible. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions.

The specified network provider name is invalid
"
JohnWill's Avatar
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18-Oct-2009, 10:58 AM #4
Computer name ping was 11ms? Pinging the same computer by IP address was much less? That's pretty unusual.

Please post the results of those two pings here:
julbert's Avatar
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18-Oct-2009, 11:12 AM #5
Maybe Im not doing the right thing?

C:\Users\James>IPCONFIG/ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : James-Laptop
Primary Dns Suffix . . . . . . . : JAMES-PC
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : JAMES-PC

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-1F-3B-11-A4-81
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8dbd:cccd:4f7f:ac95%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.135(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{1324D3E0-0076-4FEE-AA62-18AD97FF6
DB0}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{739A30C2-A4EE-47D3-9CA8-044932F24
CCF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{739A30C2-A4EE-47D3-9CA8-044932F24
CCF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{739A30C2-A4EE-47D3-9CA8-044932F24
CCF}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 18:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


C:\Users\James>PING BEN-PC

Pinging Ben-PC [fe80::ed0e:3480:2ca4:b18f%13] from fe80::8dbd:cccd:4f7f:ac95%13
with 32 bytes of data:
Reply from fe80::ed0e:3480:2ca4:b18f%13: time=6ms
Reply from fe80::ed0e:3480:2ca4:b18f%13: time=4ms
Reply from fe80::ed0e:3480:2ca4:b18f%13: time=3ms
Reply from fe80::ed0e:3480:2ca4:b18f%13: time=2ms

Ping statistics for fe80::ed0e:3480:2ca4:b18f%13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 6ms, Average = 3ms

C:\Users\James>PING 192.168.1.135

Pinging 192.168.1.135 with 32 bytes of data:
Reply from 192.168.1.135: bytes=32 time<1ms TTL=128
Reply from 192.168.1.135: bytes=32 time<1ms TTL=128
Reply from 192.168.1.135: bytes=32 time<1ms TTL=128
Reply from 192.168.1.135: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
JohnWill's Avatar
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18-Oct-2009, 11:24 AM #6
For some reason, the named pings seem to be going via IPv6, that's pretty odd.

Let's disable that, since it's not necessary here anyway.


Disable IPv6:

1. Hold the Windows key and type R, enter "ncpa.cpl" (without the quotes) and press Enter
2. Right click on each network connection and select "Properties"
3. Remove the checkmark from the box next to "Internet Protocol Version 6 (TCP/IPv6)
4. Click OK to exit the dialog

NOTE: You should do this for each network connection.




Next, I'd like to see this for that machine.

Hold the Windows key and press R, then type CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, one at a time, followed by the Enter key:

Note that there is a space before the -n or the /ALL, but there is NOT a space after the - or / in the following commands.

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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julbert's Avatar
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18-Oct-2009, 11:25 AM #7
Just understood what you meant- PING to his computer IP.

average of 6ms.
julbert's Avatar
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18-Oct-2009, 11:46 AM #8
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ben>nbtstat -n

Local Area Connection:
Node IpAddress: [192.168.1.2] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
BEN-PC <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
BEN-PC <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Local Area Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection 2:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

C:\Users\Ben>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ben-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain_not_set.invalid
Description . . . . . . . . . . . : Realtek RTL8187 Wireless 802.11g 54Mbps U
SB 2.0 Network Adapter #2
Physical Address. . . . . . . . . : 00-15-AF-64-9D-71
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : u-want.com
Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 00-1F-C6-86-FC-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8169/8110 Family PCI Gigabit E
thernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-C6-86-F7-69
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed0e:3480:2ca4:b18f%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 October 2009 10:52:33
Lease Expires . . . . . . . . . . : 19 October 2009 10:52:31
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.u-want.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{3F26C368-25C7-435B-B18C-99A3DF1DA
6E0}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.domain_not_set.invalid
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:48b:3303:a315:cd3e(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::48b:3303:a315:cd3e%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


JohnWill's Avatar
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18-Oct-2009, 02:52 PM #9
If you're still having the issue, let's go for a stack reset.


TCP/IP stack repair options for use with Vista or Windows 7.

Start, All Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
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julbert's Avatar
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18-Oct-2009, 05:24 PM #10
Did it

Nowhere further forward.
JohnWill's Avatar
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18-Oct-2009, 05:35 PM #11
Take machine to firing range, place next to target stand.

Pace back 50 yards and open fire.

OK, I guess you don't like that option.




Repeat those name and IP address pings to that machine and post the results again now that you've disabled IPv6.
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18-Oct-2009, 05:42 PM #12
Trend Micro Antivirus, Norton 'anything' or Spybot Search & Destroy running on this machine alone? Try disabling?

Also try reboot into Safe Mode with Networking. Does the same error occur in Safe Mode?
JohnWill's Avatar
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18-Oct-2009, 05:45 PM #13
My goodness yes! I'd go one step further and uninstall Norton and then run the Norton Removal Tool. Norton is infamous here for killing networks!


After doing that, please run that stack repair I posted previously, see if that changes things.
warrior19's Avatar
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18-Oct-2009, 05:59 PM #14
Firing range for Norton
warrior19's Avatar
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18-Oct-2009, 06:04 PM #15
http://www.chicagotech.net/browser.h...owser%20status

http://www.vistax64.com/vista-networ...r-service.html

Something about file share and computer browser service being blocked by antivirus/registry settings. Not clear but if safe mode works see this chain of posts on links above,
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