[boardhead]

My Dell laptop worked OK, but very slow. This is the first I've reformatted to clean house in 4-5 years. The Local Area Connection Status page says connected at 100 Mbps, but I can't get to the net. Two other computers on this modem/router are working fine. There are no flags against the ethernet adapter in the Device Manager. I've tried Netgear and ATT support with no solution (hardware and ISP). Any ideas?

[JohnWill]

Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 74.125.45.100

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

[boardhead]

Not sure what to do with the previous suggestions. As seen below, there is no gateway adddress to input. Part of the problem? Thanks.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Jill>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : jillslaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-00-00-00-00-00
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.0.0
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\Documents and Settings\Jill>

[JohnWill]

TCP/IP stack repair options for use with Windows XP with SP2/SP3.

Start, Run, CMD to open a command prompt:

In the command prompt window that opens, type type the following commands, each followed by the Enter key:

Note: Type only the text in bold for the following commands.

Reset TCP/IP stack to installation defaults, type: netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults, type: netsh winsock reset catalog

Reboot the machine.



Post another IPCONFIG /ALL

[boardhead]

I did those commands and this is what I got. I assume a restart works for a re-boot. Thanks again for your help!

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Jill>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : jillslaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
Physical Address. . . . . . . . . : 00-00-00-00-00-00
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.0.0
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
C:\Documents and Settings\Jill>

[JohnWill]

Can you test another computer on this connection using the same cable and port on the router? Do you have a different cable to try and a different port on the router?

[boardhead]

Not sure my post went through after clicking solved, but it was my bone head move. Thought I did all the discs, but one said not required - that is where the NIC driver was. It is past Windows updates now and working on McAfee. Thanks for your help - these forums are a god send!

[JohnWill]

It happens.