[TomGladding]

Hi All,

Am having some problems with a BT HomeHub wireless connection.
The network was working fine until a few days ago, when we had a series of power-cuts.

The internet connection is working fine when wired, but none of the computers in the house seem to be able to connect to the wireless network.

When scanning for wireless networks, sometimes it finds it and sometimes it doesn't. The furthest it gets on one of the PCs is 'acquiring network address', but it doesn't stay like this and doesn't do this everytime.

I have tried resetting the box and all the usual stuff, also spoke to BT who were useless and blamed it on my computer. I don't think it is a computer issue though, as it seems unlikely that three windows laptops, my macbook and a desktop have all broken in the week.

Have seen a few similar posts online but no real solution, does anyone have any ideas?

Much appreciated if so.
Thanks a lot,

Tom.

[JohnWill]

Well, since this clearly seems to be a common point of failure, I'd start at the router.

Some things you can try here, listed in the order you should try them.

1. For wireless connections, remove all the stored wireless profiles and search for networks. You'll have to enter the encryption key again, which is sometimes the issue for connection problems.
2. For wireless connections, change the channel on the router, I like channels 1, 6, and 11 in the US. For other countries, keep the channels spaced so there is at least three unused channels between you and other active wireless networks if possible.
3. For wireless connections, try moving either the wireless router/AP or the wireless computer. Even a couple of feet will sometimes make a big difference.
4. Update the network drivers (wired and wireless) on your computer to the latest available.
5. Update the firmware to the latest version available on the manufacturer's site.
6. Reset the router to factory defaults and reconfigure.

Many times these measures will resolve a lot of intermittent issues.

[TomGladding]

Cheers for your response.
I changed the channel and password, it all seems to be working fine now.

I done this by using the HomeHub manager through the wired connection. Seems like a common problem, but BT were useless in helping.

Thanks again for your response!

[JohnWill]

Glad it worked out, that was almost too easy.