We need to have information on make and models of all your the equipment please.
PC/Laptop
Router/Modem
Who is the ISP (Internet Service Provider)
Any other machines working - give details
How the PC or more are all connected - full details
Wireless or cable or does work on both?
-> firewall blocking
-> wireless Encryption - Remove any wireless encryption from the router, and try to connect - post back results
-> DHCP Service not running
------ Start > control Panel {Vista set to classic view}> administrative tools > service > look for DHCP client - post back status
-> The wireless is not switch on - most laptops have a physical switch or uses FN + f key to toggle on/off
{ipconfig /all}
We would like to see the results from ipconfig /all
-> Start > run {search bar in Vista} > cmd > ipconfig /all
post back the results here
TWO Methods to do that - if you cannot access the internet with PC, then use method 2 to copy onto a machine that can access the internet and post results here
Method ONE -------------------------------------------------------------
start > run {search bar in Vista} > cmd > ipconfig /all
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Method TWO -------------------------------------------------------------
Start> Run {search bar in Vista}> CMD to open a DOS window and type:
IPCONFIG /ALL >C:\RESULT.TXT
Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.
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{Device Manager}
Post back the results in device manager
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
are there any ! ? or X
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